Intake Specialist

Immediate need for a talented Intake Specialist. This is a 06+months contract opportunity with long-term potential and is located in Durham, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-34195

Pay Range: $16/hr - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Process a variety of requests, inquiries, and transactions via phone, email, fax, and mail
• Review requests to ensure accuracy
• Support internal and external customers via phone or email
• Document all pertinent information related to calls/inquiries and route unresolved issues to the appropriate area
• Gather and analyze data to provide feedback to Team Leads on employee development needs
• Screen inquiries to determine if authorization is required
• Verify member benefits and eligibility and/or provider setup
• Maintain and update Service Requests and research incorrect or missing information
• Triage and assign all incoming inquiries efficiently throughout the day
• Perform monthly Peer Audits as required
• Provide clinical review outcome notifications to members and providers (verbal and written)

Key Requirements and Technology Experience: 

• High school diploma or GED
• 3+ years of experience in a related field

Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

#prof