Description
This position will include performance of all front desk functions including, registration, eligibility verification; "greeting" all patients/customers in a most friendly and courteous manner.
Requirements
DUTIES AND RESPONSIBILITIES:
- Dress appropriately and maintain professional appearance and a friendly and secure atmosphere for all customers and guests.
- Sign in patients into the center by using the appropriate log sheet (walk-in or appointment).
- Register patients using the Patient Account System by entering verified, identifying, financial and insurance information at the time of registration.
- Process patients' visit by verifying patient demographic and financial information, and appropriately classifying patient (new or established patient / type of visit) and verification of payment category.
- Generate electronic visit for every service rendered to patient and collect payment for services rendered. Issue receipts and record all payments for services received.
- Enter updated information during each patient visit in the Patient Account System, posting all required financial and diagnostic information.
- Schedule patient appointments by telephone and/or in person, using Practice Account System, to access the scheduling modules and input the appropriate codes.
- Reconcile & verify daily cash receipts for submission to supervisor daily.
- Print next day appointments for all Providers as needed.
- Assist in answering telephone, assist patients calling to schedule appointments and direct calls to the appropriate department and / or individual.
- Participate in continuous in-service training, one to one's (1:1), department and general staff meetings.
- Maintain weekly log of generator check
- Conduct monthly radio checks
- Conduct monthly fire extinguisher checks
- Maintain security log of guest and vendors in/out
- Will encourage and assist patients in registering for the patient portal.
- Will inquire about patient's satisfaction with their visit and encourage them to complete satisfaction surveys before leaving.
- Assist patients with concerns and direct them to appropriate manger or other staff to resolve the issue.
- Will notify Risk Manager on issues relating to non-compliant patients, and take other necessary steps as needed.
REQUIREMENTS:
- A minimum of documented High School Diploma and/or equivalent. College education preferred.
- A minimum of 2 years satisfactory work experience-using Computers and Billing and Registration software programs.
- A basic functional and demonstrated knowledge of data entry computer use.
- Bilingual/multilingual capabilities preferred.
- A working knowledge of medical terminology and ICD-9-CM and CPT coding is a plus.
- Pleasant personality, good oral communication skills and being organized.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Must work in close contact with patients to perform intake functions and answer questions. Overtime may be required.
SUPERVISION RECEIVED:
Director of Patient Services and Risk Manager
SUPERVISION GIVEN:
Students, Volunteers
COMPLEXITY:
- Requires accuracy, integrity and speed.
- Requires the ability to learn CPS & Centricity and utilize it appropriately.
- Requires the ability to work under pressure.
- Requires the ability to Multitask.
INTERPERSONAL CONTACTS:
Must work well with the public (patients) and all staff.
RESPONSIBILITY FOR CONFIDENTIAL MATTERS:
Responsible for holding confidential, all matters relating to patient care and financial activity. Breach will lead to disciplinary action, up to and including dismissal.
EFFECT OF ERRORS:
- Dissatisfied patients / customers.
- Errors can result in incorrect billing and/or collection of payment that would lead to lost revenue.
HOURS OF WORK: 40 hours minimum and as needed.
SALARY: As specified in the Notice of Hire.