Intake Specialist 1 (4943-70)
Full-time, Classified Civil Service
Pay Range: $40,000-$45,000
Position Summary
The Intake Specialist 1 is the primary front desk operator and first point of contact for all veterans, visitors, and callers at HCVSC. This role answers incoming phone calls, greets walk-in veterans, creates and routes help desk tickets, processes routine veteran information changes, and ensures all requests are documented and assigned to the appropriate staff member. The Intake Specialist 1 also provides administrative support including mail processing, document scanning, filing, and event check-in support.
Essential Duties and Responsibilities
- Greet walk-in veterans and visitors and determine the purpose of each visit.
- Answer the primary phone line using the office greeting and route or transfer calls appropriately.
- Create and route help desk tickets for calls and walk-ins, assigning to the correct manager.
- Process routine veteran information changes (address, phone, email, status).
- Provide administrative support including mail processing, scanning, and filing.
- Support event check-in operations as assigned.
Required Qualifications
- High school diploma or GED.
- One (1) or more years of experience in customer service, reception, administrative support, or a public-facing role.
- Proficiency with basic computer applications (email, web browsers, Microsoft Office or Google Workspace).
- Strong verbal communication skills and professional telephone manner.
- Ability to multitask and manage competing demands in a busy office environment.
- Ability to handle sensitive personal information with discretion and confidentiality.
- Valid Ohio driver's license.
Preferred Qualifications (Wanted)
- Experience in a government, nonprofit, or veteran-serving organization.
- Familiarity with help desk or ticketing systems.
- Bilingual ability.
- Veteran of the Armed Forces of the United States (Ohio Revised Code 5901.07 preference applies).