Intake Senior Team Lead - Oklahoma City, OK

Description

Intake Senior Team Lead| Long-Term Care Pharmacy 

Location: Oklahoma City, OK  

Salary: $26 - $28 Hourly 

Schedule: Monday to Friday, 9:00 AM – 5:00 PM

Work Authorization Requirements

This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.

What Good Care Looks Like 

Good care is specific. It is the right medication, for the right person, at the exact right time, and someone following up to make sure it actually worked.

That follow-through is where the system usually breaks down, and it is where Clarest steps in. We manage medication for patients across long-term care, assisted living, and at home, building the technology that keeps all three connected so no one gets handed off and forgotten.

None of that happens without the people doing it, which is why we hold ourselves to the same standard with our own. Paid time off increases the longer you are here, life insurance is company-paid, and for associates who enroll in our health plan, a dedicated nurse advocate and no-cost telehealth extend to eligible dependents as well. Careers here move in more directions than most people expect, and many of our leaders started in the roles we are hiring for now. 

Lead the team that powers seamless resident admissions and keeps patient care moving from day one

The Intake Senior Team Lead plays a critical role in ensuring residents are accurately and efficiently onboarded into pharmacy services, supporting timely medication access and continuity of care. In this role, you'll oversee daily intake operations, lead and coach team members, manage resident admissions and census updates, resolve complex intake issues, and coordinate closely with facilities and internal departments. Pharmacy teams, account managers, billing teams, facility admission coordinators, caregivers, and ultimately residents all depend on this role's leadership, accuracy, and commitment to exceptional service.

Unlike many team lead roles focused solely on people management, this position combines operational leadership, customer partnership, and healthcare workflow expertise. You'll serve as the central point of coordination between long-term care facilities and pharmacy operations, helping ensure residents are admitted quickly, information is processed accurately, and service commitments are consistently met. This role offers the opportunity to drive process improvement, influence operational performance, mentor team members, and directly impact the experience of both facility partners and the residents they serve.

What You'll Do 

Lead intake operations that ensure accurate resident onboarding, exceptional customer service, and seamless coordination across pharmacy and facility teams. 

• Lead, coach, and support Intake team members to achieve quality, service, and productivity goals.
• Oversee resident admissions, census updates, discharges, and onboarding activities for long-term care facilities.
• Serve as the primary escalation point for complex intake, facility, and operational issues.
• Monitor team performance, workload distribution, and key departmental metrics.
• Create and manage team schedules to ensure appropriate staffing and coverage.
• Coordinate onboarding activities, including facility setup, EHR access requests, and admission workflow management.
• Ensure timely completion of admission queues, DocuTrack triage, and resident record updates.
• Partner with account managers, pharmacy teams, billing teams, and facility contacts to resolve issues and support service excellence.
• Review reports and workflows to ensure billing timelines, documentation standards, and service-level expectations are met.
• Identify operational bottlenecks and implement workflow improvements that enhance efficiency and accuracy.
• Support hiring, onboarding, training, coaching, and employee development activities.
• Maintain compliance with company policies, pharmacy regulations, privacy requirements, and quality standards.

What We're Looking For 

• High school diploma or GED required.
• Minimum 5 years of supervisory or team lead experience in pharmacy intake, admissions, customer service, or operations.
• Experience managing staffing, leading process improvement, and supporting quality assurance initiatives.
• Proficiency in Microsoft Excel, Word, and Outlook required.

Bonus Points If You Have 

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• Current national/state pharmacy certification preferred.
• Long-term care pharmacy experience preferred.

You'll Be Successful If You Have 

• Strong leadership and team management skills.
• Excellent customer service focus with both internal and external customers.
• Strong interpersonal skills with a professional, pleasant, outgoing, and caring demeanor.
• Dependable, flexible, and able to work independently with appropriate judgment.
• Ability to work effectively under pressure while managing multiple priorities and deadlines.
• Strong organizational and time-management skills.
• Effective problem-solving and decision-making abilities.
• Ability to manage changing priorities and operational demands.

What We Offer 

• Comprehensive Medical, Dental, and Vision Insurance (plans starting as low as $13.73 per pay period) 
• Free Virtual Care and Telemedicine Services 
• Paid Time Off 
• 401(k) with Company Match 
• Company-Paid Life Insurance 
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 
• Employee Referral Bonuses 
• Pet Insurance 
• Legal Insurance 

Ready to Apply? 

We are building something worth staying for. Good care for patients, real support for the people who deliver it, and room to grow into more than the role you came in for. Apply today.

Clarest Health is an Equal Opportunity Employer. Reasonable accommodations will be made to enable qualified individuals with disabilities to participate in the application process and perform essential job functions. If you require an accommodation, please notify our Human Resources team. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.