Intake Manager - Fort Myers

Intake Manager – Fort Myers Office

Full-Time | Hourly (Non-Exempt) | $17–$20 per hour

At Big Brothers Big Sisters of the Sun Coast, we believe every child has incredible potential — and we work every day to ignite it.

We are looking for a friendly, organized, and people-centered Intake Manager to be the welcoming first voice and face of our Fort Myers office. This role supports Lee, Hendry, and Collier Counties and other areas within our service footprint and plays a critical part in connecting volunteers and families to life-changing mentoring relationships.

If you love helping people, thrive in a fast-paced environment, and want your work to truly matter, we’d love to meet you.

What You’ll Do

You’ll be the first step in a journey that can change a child’s life.

• Greet callers and visitors with warmth, professionalism, and enthusiasm

• Guide volunteers and families through the intake and enrollment process

• Schedule interviews, fingerprinting, and enrollment appointments

• Manage calendars using Outlook and Acuity

• Coordinate virtual meetings as needed

• Enter and manage data in our web-based MatchForce system

• Follow up with potential volunteers and families to keep the process moving

• Complete reference checks and background screenings

• Verify volunteer documentation and escalate any concerns appropriately

• Serve as a helpful liaison between volunteers, families, and Mentor Managers

• Respond promptly and compassionately to parent/guardian inquiries

Occasional evening or weekend support at agency events may be needed.

Who You Are

• A positive, welcoming communicator who enjoys working with people of all ages

• Comfortable speaking with both adults and children, in person and on the phone

• Organized and detail-oriented in a fast-paced setting

• Proficient in MS Word, Excel, Outlook, and data entry systems

• Fluent in English (additional languages are a plus)

• Dependable, with strong attendance and follow-through

• High School Diploma or GED required

• 2–3 years of administrative experience preferred

• Valid government issued ID required

• Able to pass a drug screening and comprehensive background check

What We Offer

• $17–$20 per hour plus Overtime eligible

Benefit Opportunities:

• Major medical, Rx, dental, and vision insurance

• Paid holidays

• Paid Time Off (PTO)

• Additional insurance options available

• Life insurance

A collaborative team environment that values creativity, family, and purpose

At Big Brothers Big Sisters of the Sun Coast, we are committed to creating a safe, inclusive environment where all youth, families, volunteers, and staff feel valued and respected. We are proud to be an equal opportunity employer and celebrate diversity in all its forms.

If you’re ready to be part of something bigger than a job — and help build brighter futures — we encourage you to apply.