Intake Corporate Representative
Eligibility Specialist / W-2 Intake Case Manager
America Works of Wisconsin, Inc. · Milwaukee County, Wisconsin · Full-Time
Openings at our South, West, and North sites in Milwaukee County
Be the first person to welcome a family through our doors. Intake Corporate Representatives
meet clients at their first appointment, learn about their household, and start them on their
pathway into the program and toward a career. You bring a fresh start: gathering documents,
applying clear rules, and making sure every family leaves knowing what happens next.
How we serve
• Whole family. When a parent goes to work, the whole household feels it. We look at the full
picture (children, child care, housing, transportation, well-being) and plan with the family,
not just the person on the caseload.
• Abundance mindset. Every family brings strengths: skills, support networks, and
determination. We build on what is already there, and we treat every setback as a next step,
never a final word.
• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m.
Clients are welcomed onsite and treated as partners in their own progress.
• Results that last. We measure success by jobs kept, wages grown, and families made
stronger, and we use what we learn to keep improving.
What you'll do
• Welcome clients, learn their goals, and gather and verify the documents for their application.
• Determine eligibility for W-2 in the State's benefits system, accurately and on time.
• Review Job Access Loan requests, a loan that helps clients cover a work-related need like car
repairs or tools, and determine whether the client qualifies.
• Help families with urgent needs through assessments and referrals.
• Document every decision so the next worker can pick up the case with a complete, accurate
record.
You'll thrive here if
• You lead with purpose and put client success first.
• You enjoy meeting new people and helping them take the first step into the program and
toward a career.
• You are careful with details, because accurate work changes a family's month.
• You do not need a social work background: we teach the program and the systems.
What you bring
• Bachelor's degree preferred; experience in eligibility, case management, customer service, or
other people-centered, detail-driven work.
• Accuracy under deadline and clear, respectful communication.
• Paid training: you will complete the State's New Worker Training and earn the W-2 FEP
credential with us.
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