Intake Coordinator - 6th Street-Residential Services

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union-eligible position.

The required work schedule for this position is: Tuesday - Saturday 8am - 4:30pm

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Male Community Reentry Program (MCRP), a program of HealthRIGHT 360, is a residential facility with a capacity of 200 beds, designed for adult males who have less than two years remaining on their prison sentences. Instead of being incarcerated in a state prison, eligible individuals can complete the remainder of their sentences in the community through MCRP. The program offers a variety of rehabilitative services focused on substance use disorder (SUD), mental health care, primary care, employment, education, housing, family reunification, and social support. Treatment for substance use disorders and mental health issues provided by MCRP typically lasts from 6 to 12 months, ensuring comprehensive support for participants.

The Intake Coordinator conducts the initial evaluation of potential clients to assess their requirements for SUD services, completes admission paperwork, and creates the initial Treatment Plan. This in-person role ensures a smooth transition for clients to their treatment team, stabilizing new clients and addressing immediate needs. The Intake Coordinator I collaborates closely with counselors, case managers, therapists, and other team members to organize and oversee client concerns, make necessary referrals, and offer educational support.

KEY RESPONSIBILITIES

Assessment and Client Care

• Welcome clients to the program and ensure high-quality customer service is provided.
• Facilitate admissions and discharges.
• Coordinate client referrals and verify services as necessary.
• Conduct thorough initial assessments to determine candidates needs.
• Ensure immediate client needs are addressed, and appropriate referrals are made.
• Assist clients in applying for Medi-Cal and/or County funding if necessary.
• Develop and implement Initial Treatment Plans as required.
• Facilitate smooth transitions by providing warm handoffs to residential treatment staff.
• Monitor client progress and follow up to ensure services are effectively obtained.
• Provide crisis intervention within the defined scope.
• Transport clients as assigned.
• Perform urinalysis for clients and document test results accurately.
• Facilitate group counseling and carry up to 10 caseloads.

Collaboration

• Cultivate collaborative relationships with community partners.
• Collaborate with the Manager I, Admissions for weekly verifications and monthly billing cycles.
• Communicate effectively within interdisciplinary teams and actively participate in case reviews during team meetings.
• Communicate and coordinate with external referral agencies to facilitate client placements based on needs and program availability.
• Ensure clients are authorized for treatment and coordinate with relevant departments such as the Department of Adult Parole Operations and Male Community Reentry Program.
• Communicate with funding agency to ensure clients are authorized for treatment.

Administrative

• Document pertinent client information accurately and comprehensively into various electronic systems.
• Process billing and verification activities accurately and reconcile discrepancies.
• Write and finalize progress notes within a specified timeframe.
• Ensure completion of all necessary documentation related to admissions processes.
• Maintain compliance with relevant registration or certification standards.
• Uphold internal and external regulatory requirements such as HIPAA, agency policies, and other applicable standards.

Training and Professional Development

• Attend and actively engage in meetings, training sessions, and supervision.
• Stay updated with relevant emails and respond promptly as needed.
• Arrange work schedules in alignment with agency requirements.
• Complete assigned training promptly to enhance professional competence.

And perform other assigned duties.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Bachelor's degree in Health and Human Services, Social Work, Psychology, or other related field preferred.
• Registration or Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).Valid First Aid and CPR certification or ability to obtain within 30 days of hire.Valid California Driver's License.

Experience

• Experience with admissions and discharges from a community mental health or substance use disorder treatment setting.
• Experience in culturally diverse substance abuse populations with co-occurring disorders or with the history of incarceration desired.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

5

Hrs

Standing

2

Hrs

Walking

1

Hr

Driving

Occasionally

In an average month, employee must travel out of town:

Often (>2x)

Sometimes (<2x)

Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2½ hrs.)

Frequently

(2½-5½ hrs.)

Continuously

(5½-8 hrs.)

Bend/stoop

Climb

Reach above shoulder level

Kneel

Balance

Push/pull

Squat

Crawl

Crouch

Lift*

Carry

• Usual number

Maximum number

5

20

lbs

lbs

Usual number

Maximum number

5

20

lbs

lbs

Job requires:

Working at heights

Yes

No

Explain

Operating heavy machinery

Yes

No

Type

Operating desk machines

Yes

No

Type

Computer, fax, printer, phone

Precise manual dexterity

Yes

No

Explain

Documentation, data entry

Exposure to extreme heat, cold, humidity

Yes

No

Explain

Exposure to dust, fumes, gases, chemicals

Yes

No

Explain

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.