Intake Clerk

Intake Clerk

Location: Kansas City, MO

Pay: $15 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled]

Excellent Benefits Package for Full-Time Employees: Medical, dental, vision, hearing, prescription coverage, paid time off, holidays, company-paid life and disability insurance, Employee Assistance Program, Flexible Spending Accounts, Teladoc services, and additional voluntary insurance options

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This vital role serves as the first point of contact for individuals seeking rehabilitation services, ensuring compassionate, efficient, and accurate processing of admission inquiries. You'll play a crucial role in supporting our mission by facilitating access to life-changing programs while maintaining the highest standards of confidentiality and inclusivity.

What You'll Do

Eligibility Assessment & Intake

• Conduct comprehensive eligibility assessments for program applicants
• Process admission inquiries through referrals, phone calls, and walk-ins
• Complete electronic intake documentation with attention to detail
• Maintain accurate and timely electronic records

Documentation & Communication

• Manage online records database with precision
• Coordinate with external agencies including probation, parole, and courts
• Process reservation applications for 24/7 intake support
• Handle required documentation and information releases

Program Support

• Follow up with applicants referred to detox services
• Assist with intake alcohol and drug testing documentation
• Support statistical data collection
• Handle medication documentation according to policies
• Maintain knowledge of community referral resources

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

What You Need

Required

Required Education & Experience

• High School Diploma or Equivalent
• Computer literacy
• Commitment to Christian principles

Skills & Abilities

• Strong attention to detail
• Excellent communication skills
• Computer proficiency
• Compassionate service orientation
• Ability to maintain confidentiality

Physical Requirements

• Ability to speak, hear, and see clearly
• Manual dexterity for computer operation
• Capability to lift/move up to 20 pounds

Work Environment

• Office-based setting
• May include evenings and weekends
• Fast-paced, mission-driven atmosphere

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.