Intake Care Specialist - Care at Home

- High school diploma or general education degree (GED)- One to three years related experience and/or training; or equivalent combination of education and experience.- Ability to communicate with a wide variety of individuals and families of varying life styles, ages, cultural and ethnic backgrounds.- Ability to communicate and build relationships with peers and external referral sources.- Ability to read and comprehend instructions, correspondence/memos with excellent documentation and communication skills- Ability to be proactive in problem solving, critical thinking, and conflict resolution.- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.- Computer with experience in Microsoft Office and Windows, Copier, Fax Machine, Telephone.- Must have a valid driver’s license.- Critical Thinking: Must be able to understand and evaluate patient needs- Attention to Detail: Intake specialists review patient medical history to assure complete referral information and must be knowledgeable of all payer sources- Communication Skills: Must be able to effectively communicate with patients, family and referral sources- Organization: Intake Specialists receive multiple referrals on a daily basis- Team Player- Computer skills, ability to learn agency computer software- ICD-10 coding experience preferred- Experience in scheduling within home health care or alternate health care setting.- Receives and coordinates all referrals from various sources and follows up with appropriate facilities or patients for any needed documentation.- Completes insurance and physician verification per regulations- Works with all payer sources for visit authorizations- Accurately inputs patient information into computer system- Works with Patient Care Coordinator to facilitate the start of patient care contacts patient/family to advise of referral to agency- Contacts PCP to advise of referral- Initiates Face to Face documentation and follows-up on outstanding f2f forms- Maintains excel referral spreadsheet, monthly episode count and monthly metrics report Assists with initial chart audits- Maintains orders management system, orders are sent to Patient Care Coordinator for review and attached to the patients chart- Maintains positive internal and external customer service relationships- Ability to demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed- Maintains patient confidentiality  - Adheres to agency policies and demonstrates dependability- Demonstrates initiative, strives to continually improve processes and relationships Participates in off-hours on call phone rotation- Initiates care team responsible for patient care.- Schedules patients’ start of care visit and assists clinical staff with on-going patient scheduling.- Assuring appropriate supervisory visits and re-assessment visits are scheduled- Other duties as assigned