Completes day-to-day Intake Care tasks without immediate supervision but has ready access to advice from more experienced team members. Assigns client to appropriate staff members or behavioral health network provider for assessment and counseling.
Training Schedule is 8:30am - 5:00pm CST (for about the first six weeks)
Ongoing Schedule after training is 10:30am - 7:00pm CST.
Candidates can be located in any US time zone as long as they can commit to the hours needed.
Duties:
Delivers specifically delegated Utilization Management tasks assigned by a supervisor.
Assigns client to appropriate staff members or behavioral health network provider for assessment and counseling. Serves as initial contact for clients and their eligible dependents requesting services.
Responsible for customer service and relevant standards such as telephone response time.
May make referrals within stated limits.
Supports and assists with training for employees.
May provide guidance around procedures and workflows.
Completes day-to-day Intake Care tasks without immediate supervision but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.
Skills:
Customer Service experience
Prior experience working in a patient focused mental health environment preferred
Ability to maintain a professional and positive image to external customers
Candidate must possess superb interpersonal communication skills
Effective listening and organizational skills, with the ability to manage multiple tasks
Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems
Independent problem-solving skills
Able to excel and/or prior successful experience in a virtual team environment
Strong time management skills
Ability to type effectively and have strong PC skills.