Intake Assistant - Casualty Recovery Program (Hybrid) (2026-52270)

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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life's work is more than a career. It's an expression of your passion, intellect, skill, and drive. UMass Chan"s commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

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Intake Assistant - Casualty Recovery Program (Hybrid)

Job Number: 2026-52270

Category: Administrative Support

Location: Westborough, MA

Shift: Day

Exempt/Non-Exempt: Non Exempt

Business Unit: ForHealth Consulting

Department: Specialty Programs

Job Type: Full-Time

Union Code: Union Position - SHARE (W28)

Num. Openings: 1

Post Date: Nov. 2, 2026

Work Location: Hybrid

Salary Minimum: USD $38,604.80

Salary Maximum: USD $47,528.00

GENERAL SUMMARY OF POSITION:

Under the general supervision of the Unit Manager, the Intake Assistant will serve as a resource to Health Care Finance SOlutions (HCFS). This individual will ensure the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and regulations.

MAJOR RESPONSIBILITIES:

• Provide administrative support for the Unit or Program.
• Enter new case information in database by creating and maintaining case files with all relevant documents.
• Generate all necessary requests for information on cases.
• Request and produce all necessary information and reporting relevant to case. Prepare and copy case files for referral to applicable state agencies and other stakeholders (ie EOHHS, Medicaid, etc. ).
• Triage all telephone calls using judgment in responding and/or referring calls to Specialists or other Units.
• Review, sort and distribute all correspondence in a timely manner.
• Assist the Manager in the preparation of statistical and operational reports.
• Responsible for completion of all cases in designated case tracking management work queues and distribution of correspondence to the appropriate parties.
• Validate incoming data ensuring the information received from outside sources meets the required unit standards before being entered into the Case Tracking System.
• Respond to requests for information from all involved parties. .
• Oversight of document management systems to include scanning of all documents through a variety of scanning tools (i.e., Right Fax, Adobe, etc.) and uploading to designated cases in the Case Tracking System.
• Assist the Unit Manager with the implementation of Unit projects and initiatives.
• Perform other job-related duties as required.

REQUIRED QUALIFICATIONS:

• Associate"s degree or equivalent experience
• 3 years related experience
• Experienced legal or administrative assistant
• Proficient in Microsoft Office Applications
• Web-based fax, document indexing and document uploading applications
• Strong customer service skills and attention to detail.

PREFERRED QUALIFICATIONS:

• Medical and Legal Terminology
• Familiar with Medicaid operations, policies and procedures pertaining to Casualty Recovery, Estate Recovery, Lien Verification, Third Party Liability , Probate Courts and Registry of Deeds

Posting Disclaimer:

This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

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