Insurance Team Member

In this role, you'll serve as a key point of contact for clients, helping them navigate coverage options, assisting with policy needs, and identifying opportunities to better protect what matters most to them. At the Kaffenberger Farm Bureau Agency we're looking for a proactive and people-oriented Insurance Office Representative to support both new and existing customers throughout their insurance journey.

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Position Overview: 
At the Kaffenberger Farm Bureau Agency we're looking for a proactive and people-oriented Insurance Office Representative to support both new and existing customers throughout their insurance journey. In this role, you'll serve as a key point of contact for clients, helping them navigate coverage options, assisting with policy needs, and identifying opportunities to better protect what matters most to them.


This position offers a balance of customer engagement, relationship management, and business development. If you enjoy helping others, building trust, and working in a fast-paced environment where no two days are the same, we'd love to connect with you.


RESPONSIBILITIES:


• Serve as a primary contact for customer questions, policy updates, and account servicing requests.
• Conduct policy reviews and discuss coverage options with customers to ensure their insurance needs are being met.
• Strengthen client relationships through proactive outreach and ongoing communication.
• Assist customers with quotes, policy changes, renewals, and coverage recommendations.
• Identify opportunities to introduce additional products and services that align with customer needs.
• Maintain accurate account records and support agency operations through effective follow-up and organization.


QUALIFICATIONS:


• Excellent communication and customer relationship skills.
• Ability to build rapport and create positive customer experiences.
• Strong attention to detail and organizational abilities.
• Previous experience in customer service, sales, administrative support, or insurance is preferred.
• Comfortable working toward agency goals while providing exceptional service.
• Positive attitude, strong work ethic, and willingness to learn.


BENEFITS:


• Competitive base pay plus commission opportunities
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Training and development opportunities
• Career growth within a growing agency