Banking Services, Biology, Biotech and Pharmaceutical, Business Skills, Call Centers, Call Volume, Communication Skills, Consultative Sales, Continuous Improvement, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Distribution Channel, Distribution Services, Financial Services, Fortune 500 Customers, Insurance, Insurance Regulations, Insurance Sales, Insurance Underwriting, Maintain Compliance, Maintenance Services, Microsoft Office, Organizational Skills, Performance Metrics, Problem Solving Skills, Property and Casualty Insurance, Regulatory Compliance, Retail, Sales, Telephone Skills, Time Management, Transaction Processing/Management, Underwriting
Primary Job Title:
Insurance Solutions Specialist
Alternate/Related Job Titles:
Insurance Customer Service Representative
Insurance Account Specialist
Call Center Insurance Agent
Insurance Sales Specialist
Policyholder Support Specialist
Location:
Worcester, MA
Onsite Flexibility:
Remote
Job Details:
Position Type: Right to Hire
Contract Duration: 7 Months
Start: As Soon As Possible
Pay Rate: $24.99 - 25/hr
Job Summary:
The Insurance Solutions Specialist provides consultative support to policyholders, agents, and stakeholders through multiple communication channels. This role focuses on delivering tailored insurance solutions, building trusted relationships, and enhancing customer satisfaction through proactive service and product recommendations.
Key Responsibilities:
Provide inbound and outbound customer support via phone, email, and other channels
Conduct comprehensive account reviews and explain insurance products and coverage
Recommend and sell additional coverage based on policyholder needs
Process transactions and manage policy updates accurately
Interpret underwriting guidelines and ensure compliance with regulations
Respond to inquiries with timeliness, quality, and accuracy
Draft written communications for service requests
Document interactions and maintain accurate records across systems
Participate in training, meetings, and continuous improvement initiatives
Support customer retention and improve overall service experience
Required Experience:
2–4 years of experience in an insurance agency or carrier environment
Prior call center or contact center experience preferred
Ability to obtain and maintain required state insurance licenses
Strong customer service and sales skills
Experience using multiple computer systems simultaneously
Strong organizational, time management, and communication skills
Ability to think critically and solve problems independently
Nice-to-Have Experience:
Experience in property and casualty insurance
Familiarity with underwriting guidelines and insurance regulations
Experience working in high-volume customer service environments
Required Skills:
Customer service and consultative sales
Communication (written and verbal)
Problem-solving and decision-making
Preferred Skills:
Time management and organization
Relationship building
Adaptability and flexibility
Business acumen in insurance products
Proficiency in MS Office and communication tools
Additional Skills from Original Description:
Ability to manage high call volumes (up to 90% phone-based work)
Knowledge of insurance products, distribution channels, and service strategies
Ability to interpret coverage details and policy data
Strong teamwork and collaboration skills
Ability to meet performance metrics such as handle time and service quality
About the Client:
US property and casualty insurance company providing comprehensive coverage for businesses, homes, and automobiles. Distributed through independent agents and brokers, offering value and protection.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-02554
Hashtags:
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