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Insurance Solutions Specialist

GTT

  • Worcester, MA
  • 30+ days ago

    Highlights

    Job Summary:The Insurance Solutions Specialist provides consultative support to policyholders, agents, and stakeholders through multiple communication channels. About GTT:GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

    Numbers & Facts

    LocationWorcester, MA

    Description

    Primary Job Title:
    Insurance Solutions Specialist
    Alternate/Related Job Titles:
    • Insurance Customer Service Representative
    • Insurance Account Specialist
    • Call Center Insurance Agent
    • Insurance Sales Specialist
    • Policyholder Support Specialist
    Location:
    Worcester, MA
    Onsite Flexibility:
    Remote
    Job Details:
    • Position Type: Right to Hire
    • Contract Duration: 7 Months
    • Start: As Soon As Possible
    • Pay Rate: $24.99 - 25/hr
    Job Summary:
    The Insurance Solutions Specialist provides consultative support to policyholders, agents, and stakeholders through multiple communication channels. This role focuses on delivering tailored insurance solutions, building trusted relationships, and enhancing customer satisfaction through proactive service and product recommendations.
    Key Responsibilities:
    • Provide inbound and outbound customer support via phone, email, and other channels
    • Conduct comprehensive account reviews and explain insurance products and coverage
    • Recommend and sell additional coverage based on policyholder needs
    • Process transactions and manage policy updates accurately
    • Interpret underwriting guidelines and ensure compliance with regulations
    • Respond to inquiries with timeliness, quality, and accuracy
    • Draft written communications for service requests
    • Document interactions and maintain accurate records across systems
    • Participate in training, meetings, and continuous improvement initiatives
    • Support customer retention and improve overall service experience
    Required Experience:
    • 2–4 years of experience in an insurance agency or carrier environment
    • Prior call center or contact center experience preferred
    • Ability to obtain and maintain required state insurance licenses
    • Strong customer service and sales skills
    • Experience using multiple computer systems simultaneously
    • Strong organizational, time management, and communication skills
    • Ability to think critically and solve problems independently
    Nice-to-Have Experience:
    • Experience in property and casualty insurance
    • Familiarity with underwriting guidelines and insurance regulations
    • Experience working in high-volume customer service environments
    Required Skills:
    • Customer service and consultative sales
    • Communication (written and verbal)
    • Problem-solving and decision-making
    Preferred Skills:
    • Time management and organization
    • Relationship building
    • Adaptability and flexibility
    • Business acumen in insurance products
    • Proficiency in MS Office and communication tools
    Additional Skills from Original Description:
    • Ability to manage high call volumes (up to 90% phone-based work)
    • Knowledge of insurance products, distribution channels, and service strategies
    • Ability to interpret coverage details and policy data
    • Strong teamwork and collaboration skills
    • Ability to meet performance metrics such as handle time and service quality
    About the Client:
    US property and casualty insurance company providing comprehensive coverage for businesses, homes, and automobiles. Distributed through independent agents and brokers, offering value and protection.
    About GTT:
    GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
    Job Number:
    26-02554
    Hashtags:
    #gttic  #gttjobs

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