| Location | Issaquah, WA |
| Salary | $60,000–$100,000 Per Year |
PLEASE READ BEFORE APPLYING
This is an experienced-level position with specific requirements.
To be considered, you MUST:
- Have a minimum of 2 years of Allstate agency experience
- Have a current, active Property & Casualty insurance license
- Have a strong background in insurance customer service
- Have experience leading, coaching, training, or mentoring others
- Be able and willing to work in person in our Issaquah, WA office
This is NOT an entry-level position, and this is NOT a remote or hybrid position.
About the Position:
Are you an experienced Licensed Allstate insurance professional who knows how to deliver exceptional client service while also identifying opportunities to retain accounts, deepen relationships, and grow the business?
We are looking for a Licensed Insurance Service Team Lead to join our Issaquah team.
This is a hands-on leadership position for someone who can lead from the frontsupporting clients, coaching team members, improving follow-up, maintaining high service standards, and helping the team recognize appropriate cross-sell and retention opportunities.
The ideal candidate is organized, accountable, knowledgeable about Allstate processes, and comfortable using service and performance metrics to coach a team and improve results.
Compensation
Estimated annual earnings: $60,000$100,000, based on experience and performance.
Compensation includes:
Competitive base salary
Commission opportunities
Performance bonuses
Additional incentives
Who Will Succeed Here?
You may be a great fit if you're currently an experienced Allstate Customer Service Representative, Licensed Insurance Professional, Senior CSR, Service Manager, Office Manager, or Team Lead who is ready for greater responsibility and leadership.
We're looking for someone who doesn't simply manage tasks. We want a leader who can develop people, create accountability, improve client retention, and help a service team perform at a higher level.
If you have strong Allstate experience, enjoy coaching others, and want an opportunity to make a measurable impact on both the client experience and agency performance, we'd like to hear from you.
Salary Range: $60000.00 - $100000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Career Growth Opportunities
Professional development and leadership opportunities
Responsibilities
Lead, coach, train, and support insurance service team members
Provide hands-on assistance with client service and complex customer situations
Set clear expectations for responsiveness, documentation, follow-up, and client communication
Monitor service activity, productivity, and performance metrics
Identify performance gaps and coach team members toward improvement
Help the team recognize appropriate cross-sell, account rounding, and retention opportunities
Ensure client requests and follow-up items are handled accurately and promptly
Support onboarding and ongoing development of service team members
Help create an organized, positive, and accountable in-office environment
Partner with agency leadership to improve service processes and overall team performance
Minimum 2 years of Allstate agency experience
Active Property & Casualty insurance license
Strong knowledge of personal lines insurance and customer service
Previous leadership, team lead, coaching, training, or mentoring experience
Ability to balance excellent client service with a sales and retention mindset
Comfortable working with service, activity, and production metrics
Strong organizational skills and attention to detail
Excellent communication and problem-solving skills
Dependable with strong follow-through and personal accountability
Ability to coach team members directly, positively, and constructively
Must be able to work in person at our Issaquah, WA office
Life & Health insurance licensing is a plus.