Insurance & Risk Management Manager

University of North Carolina at Chapel Hill

North Carolina, NC

JOB DETAILS
SKILLS
ARM (Advanced RISC Machine), Administrative Management, Administrative Skills, Analysis Skills, Billing, Business Administration, Childcare, Claims Management, Claims Processing, Communication Skills, Customer Relationship Management (CRM), Data Quality, Dosimetry, Emergency Response, Financial Planning, Funding, Genetics, Government, Government Regulations, High School Diploma, Higher Education, Insurance, Insurance Claims, Insurance Underwriting, Interpret Regulations, Leadership, Lift/Move 20 Pounds, Maintain Compliance, Management Strategy, Metrics, Mortgage Lending, Multitasking, Negotiation Skills, Operational Strategy, Operations Management, Patient Care, People Management, Performance Analysis, Performance Management, Performing Arts, Project/Program Coordination, Project/Program Management, Public Administration, Public Finance, Purchasing/Procurement, Recreation, Regulatory Reports, Retail, Risk, Risk Analysis, Risk Management, Safety Compliance, Secondary School, Team Player, Training/Teaching, Underwriting, Worker's Compensation
LOCATION
North Carolina, NC
POSTED
21 days ago

Posting Information

Posting Information

Department Risk Management Services-235000 Career Area Other Posting Open Date 04/24/2026 Application Deadline 05/26/2026 Open Until Filled No Position Type Permanent Staff (EHRA NF) Working Title Insurance & Risk Management Manager Appointment Type EHRA Non-Faculty Position Number 00034638 Vacancy ID NF0009707 Full Time/Part Time Full-Time Permanent FTE 1 Hours per week 40 Position Location North Carolina, US Hiring Range Proposed Start Date 06/01/2026

Position Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Risk Management Services plays a key role in the management of the University's entire risk portfolio. Many other campus units share in this responsibility, and Risk Management partners with those units to achieve a coordinated, cohesive and enterprise-wide approach to managing all University risks. By providing this team-oriented approach, our campus customers are assured they have the full force of the University's risk management resources behind them.

Position Summary

The Risk Management Manager for the University is responsible for overseeing the majority of the University's insurance programs, from purchasing appropriate coverage to adjusting claims. The risks the University faces are constantly evolving, requiring strategies that remain flexible and responsive. Each campus unit has unique risks, and the department works proactively with units to identify, assess, and manage those risks through a combination of prevention, acceptance, avoidance, and/or transfer strategies. Many programs are self-insured or carry large deductibles, and this position ensures that necessary internal funding requirements are in place for the University's portion of a loss. Some programs are state administered, requiring liaison between the University and the State of North Carolina. The position manages approximately 95 insurance policies including Accident & Health, Property - All Risk, Automobile Liability & Collision, Boiler and Machinery, and Ocean Marine covering university personnel and 350+ on- and off-campus buildings.

The position's responsibilities have expanded to include strategic program management, operational oversight, and direct supervision of four (4) full-time employees (FTE). This includes responsibility for staff oversight, performance management, workload coordination, and professional development to ensure effective delivery of insurance and risk management services. The position now leads the development and implementation of risk management strategies across the University, provides guidance on complex risk decisions to leadership, and coordinates with multiple departments to ensure alignment with university-wide safety and compliance objectives. This includes interpreting regulations, negotiating with external insurers, overseeing self-insured programs and large deductibles, and ensuring appropriate financial planning for retained risk.

The position also manages operational programs, including the administrative duties of the Dosimetry Program and EHS administrative functions, with responsibility for coordinating workflows, executing projects, ensuring data integrity and compliance, and achieving effective program outcomes.

These expanded duties, including supervisory authority, institutional risk strategy leadership, and operational program management, reflect a level of complexity, decision-making authority, and accountability consistent with the University Program Manager classification.

Minimum Education and Experience Requirements

Bachelor's degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Equivalent combination of education and relevant experience with demonstrated progressively responsible professional experience in risk management, insurance administration, claims management, or a related field. Experience must include responsibility for administering insurance programs, analyzing risk exposure, managing claims, and providing consultation on risk mitigation strategies.

Experience working with complex insurance portfolios, including policy procurement, coverage analysis, and claims resolution. Demonstrated experience managing multiple programs or projects simultaneously in a large or complex organization.

Experience supervising staff and leading program operations, including assigning work, providing guidance, monitoring performance in a formal performance management program.

Experience working with regulatory or governmental entities and ensuring compliance with applicable policies, regulations and/or reporting requirements.

Preferred Qualifications, Competencies, and Experience

Bachelor's degree in business administration, risk management, finance, public administration or a related field.

Professional certification such as Associate in Risk Management (ARM), Certified Risk Manager (CRM), or Chartered Property Casualty Underwriter (CPCU).

Experience working in higher education, public sector, or governmental risk management programs.

Experience administering self-insured programs or policies with significant deductibles.

Experience working with state-administered insurance programs and coordinating with external agencies.

Ability to oversee administrative functions for programs such as Dosimetry, clinical billing, purchasing, etc.

Special Physical/Mental Requirements

Special Physical and Mental Requirements:

  • Primarily office-based work with prolonged sitting, standing, and computer use; occasional lifting of up to 20 pounds and travel across campus, including field or lab visits requiring adherence to safety protocols.
  • Ability to manage multiple complex projects under time-sensitive or high-pressure conditions, exercise independent judgment, and make decisions on risk and compliance matters.
  • May involve responding to emergencies or incidents, requiring emotional resilience, composure, and effective communication with diverse stakeholders.

Campus Security Authority Responsibilities

Not Applicable.

Special Instructions Quick Link https://unc.peopleadmin.com/postings/316566

Posting Contact Information

Department Contact Name and Title Department Contact Telephone or Email Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Applicant Documents

Required Documents

  • Curriculum Vitae / Resume
  • Cover Letter
  • List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Describe your experience managing complex insurance programs, include the types of coverage you have overseen (e.g. property, liability, workers' compensation, specialty lines) and the scale of the program.

(Open Ended Question)

    • Describe your experience supervising staff, including performance management, workload coordination, and professional development.

(Open Ended Question)

    • Give an example of how you communicated complex risk or insurance concepts to senior leadership and influenced decision-making.

(Open Ended Question)

    • How have you used data, metrics, or analytics to inform risk management decisions or improve program outcomes?

(Open Ended Question)

    • Please select the response below that best describes your experience/education for the University Program Manager position.
  • Bachelor's, Master's, and/or Doctorate at least 3 years of experience in the area of assignment including at least 1 year in a lead worker or supervisory role
  • Associate's and at least 5 years of experience in the area of assignment including at least 1 year in a lead worker or supervisory role
  • Combination of post-high school education and experience equal to at least 7 years of experience in the area of assignment including at least 1 year in a lead worker or supervisory role (ex 1 year of high school and 6 years of experience)
  • High school diploma/GED and at least 7 years of experience in the area of assignment including at least 1 year in a lead worker or supervisory role
  • Did not complete high school but have combination of education and experience to equal at least 11 years in the area of assignment including at least 1 year in a lead worker/supervisory role (ex 1 year of high school and 10 years of experience)
  • None of the above

About the Company

U

University of North Carolina at Chapel Hill

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Education
WEBSITE
http://www.sph.unc.edu/nutr/