Insurance Customer Service Representative Wagner Insurance Agency, Dayton, OH
Kickstart your career with Wagner Insurance Agency in Dayton, OH! Were looking for a motivated, friendly individual to join our team as an Insurance Customer Service Representative.
Youll help clients navigate their insurance needs, answer questions, and provide guidance with a positive, professional attitude. Our team values personal interaction and teamwork, and youll play a key role in building strong, lasting client relationships.
Salary Range: $40000.00 - $50000.00 per year
BenefitsAnnual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Disability Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Hands on Training
Fun & Friendly Co-workers
Responsibilities
- Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.
- Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.
- Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.
- Build and maintain strong, long-term relationships with clients, focusing on customer satisfaction and retention.
- Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.
- Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.
Requirements
- Must possess an active Ohio Property & Casualty License or willing to Obtain.
- Previous experience in customer service within the insurance industry is advantageous.
- Strong verbal and written communication skills are essential.
- Ability to handle inquiries and issues with a positive attitude.
- A strong commitment to delivering excellent customer service.
- Ability to manage and prioritize multiple tasks effectively.
- Familiarity with insurance-related software systems is preferable.