Insurance Customer Service Representative (CSR) - Allstate Agency

Client Support and Policy Solutions Advisor

Nixa (near Springfield, MO) | $50,000-$60,000 base + bonus | Monday-Friday 9am-5pm, evenings and weekends off

Already have a Missouri Property & Casualty (P&C) license? Apply today - we move fast. Don't have one yet? We'll walk you through getting it in about 1-2 weeks. No insurance experience required if you have strong customer-facing skills.

Help people protect what matters and get paid well to do it.

Jayne Young Allstate in Nixa, MO is hiring a Client Support and Policy Solutions Advisor. Youll be the friendly first stop for our clients: answer questions, fix policy and billing issues, help with claims, and make sure people feel taken care of. Youll work side-by-side with our sales team so clients get the right coverage and stick with us.

No insurance experience required. Wed rather train the right person our way. A Missouri P&C license is required for the role if you dont have one yet, well show you exactly how to get it (usually 12 weeks).

This is a full-time, in-office role at 755 W Guin Road, Nixa. Monday-Friday, 9am-5pm, evenings off. Base $50,000$60,000 + bonus opportunities, PTO, and hands-on training.

If you like solving problems, talking to people, and owning your work, apply. Well move fast once youve completed the short assessment.

Great fit if you're looking for insurance customer service, CSR, account manager, or client service jobs at an Allstate agency in Nixa, Ozark, or Springfield, MO.

Salary Range: $50000.00 - $60000.00 per year

Annual Base Salary + Bonus Opportunities

PTO

Paid / hands-on training (including license path)

Career growth inside a busy Allstate agency

Supportive, high-energy team culture

$50,000-$60,000 base + bonus opportunities

Monday-Friday schedule, evenings off

Responsibilities

• Be the main contact for client questions and service requests
• Handle policy changes, billing questions, and claims help
• Keep accurate notes in our systems
• Pull info for quotes and handoffs to sales
• Follow up so clients feel heard and stay with the agency

• Customer-facing experience (retail, restaurant, office, call center insurance not required)
• Clear communicator who stays calm with frustrated people
• Organized and comfortable on a computer (email, docs, CRM or similar)
• Willing to get a Missouri P&C license (well help)
• Able to work full-time in our Nixa office (MonFri)
• Authorized to work in the U.S.
• Missouri P&C license preferred (or willingness to get licensed within 1-2 weeks). Life & Health (L&H) license a plus.