At the Julie Alvarenga Allstate Agency, we're more than just an insurance provider, we're dedicated to protecting what matters most to our customers. As a dynamic growing agency based in Bryan, Texas, we pride ourselves on exceptional service, deep client relationships, and a team culture that fosters growth and success.
We are now seeking a passionate and licensed Customer Service Representative to help us continue our mission and build a rewarding career in insurance!
Salary Range: $40000.00 - $45000.00 per year
BenefitsAnnual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Birthday day off
Responsibilities
- Client Advisory & Service: Answer calls, emails, and walk-ins with professionalism and care. Review policies, explain coverage clearly, and offer personalized recommendations.
- Policy Management: Process policy changes, endorsements, renewals, and new applications accurately using Allstate systems.
- Cross-Selling: Identify and offer additional products that provide genuine value and protection to your clients.
- Agency Reporting: Work with agency reports to track performance, spot trends, and follow up on critical tasks.
- Agency Support: Maintain accurate client records, handle billing questions, and help keep the office running smoothly.
Requirements- Active Texas P&C License (or willingness to obtain it before your start date)
- Communication Skills: You're comfortable with phones, emails, and in-person conversations
- Customer-Service Oriented: You genuinely enjoy helping people and solving problems
- Detail-Oriented: You record information accurately and minimize errors
- Positive Attitude: You create a welcoming environment for clients and teammates alike
- Spanish Speaking Preferred: Ability to communicate clearly and effectively with clients in both English and Spanish