Insurance Customer Service Representative Bilingual (English/Spanish)- Allstate

At Kimenker Insurance Agency, we believe that insurance is more than just a policyit is about being a neighbor who shows up when it matters most. Located in the heart of Las Vegas, our agency has built a reputation for genuine care and reliable advice. We are looking for someone special to join our team as a Bilingual Customer Service Representative who can bridge the gap for our diverse community. If you have a natural ability to connect with people and enjoy solving problems, you will fit right in here. You will not be just processing paperwork; you will be the friendly voice that helps a family feel secure or guides someone through a difficult moment. We offer a supportive, positive office environment where your efforts are recognized and your professional growth is encouraged. We take pride in our work and invite you to bring your personality and skills to our office, where every day offers a new chance to make a real difference in someone's life.

Salary Range: $18.00 - $20.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

Welcome every caller with a warm, helpful attitude to ensure they feel valued from the start.

Explain insurance coverage options clearly and concisely to help clients make informed decisions.

Assist policyholders with updates to their accounts, billing questions, and claims guidance.

Identify gaps in coverage and suggest appropriate protections that give our clients peace of mind.

Maintain accurate and thorough records of client interactions in our internal systems.

Collaborate with the rest of our office to uphold our high standards of local service.

Fluency in both English and Spanish, both spoken and written.

Active Nevada Property and Casualty insurance license.

Experience working in a professional customer service or sales role.

Comfortable learning and using multiple computer systems throughout the day.

Strong attention to detail and ability to keep organized records.

Completion of a high school diploma or equivalent.

Understanding of basic insurance terminology is a plus.