Insurance Customer Service Rep

For over 80 years, Protectors Insurance has been a trusted name in Southern Oregon. As an independent insurance agency, we are committed to protecting our community by providing clients with the right coverage through top-rated carriers. We build relationships on genuine service, fairness, professionalism, and integrity. Our long-tenured team reflects the stability and trust we bring to every client relationship. With a supportive, family-like culture and leadership thats accessible and engaged, this is a place where your work makes an impact and where your career can grow for the long term.

Were seeking a professional and motivated Insurance Customer Service Representative to join our team. In this role, youll manage an existing book of business while generating new opportunities through exceptional client service and cross-selling. Youll enjoy a stable, professional environment where collaboration, education, and integrity drive success.

• Base pay: $22-$25 per hour, based on experience
• Bonus opportunities based on performance
• Paid time off (PTO) and paid holidays
• Health, dental, and vision insurance
• Retirement plan and disability coverage
• Tuition reimbursement and ongoing training seminars
• Career advancement opportunities
• Professional, team-oriented work environment
• Mon-Fri schedule with evenings and weekends off

If youre ready to join a respected agency where professionalism and purpose go hand in hand, apply today!

Salary Range: $22 - $25 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings off

Weekends off

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Professional Work Environment

Employee Discounts

Equipment Provided

Office Snacks and Coffee

Paid Sick Leave

Family Leave

Personal Workspace

• Manage and service a personal lines book of business
• Write new business and build long-term client relationships
• Cross-sell additional insurance products and services
• Handle professional correspondence and client communications
• Maintain accurate records and documentation in the CRM system
• Collaborate with team members to ensure excellent client experiences

• Active Property and Casualty Insurance License (required)
• Prior experience in insurance or a related field
• Proficient in Microsoft Word, Excel, and CRM systems
• Strong organizational and time management skills
• Excellent communication and presentation abilities
• Detail-oriented, professional, and coachable