Insurance Customer Service Rep

Join John Alderson Inc, a customer service-focused company located in the heart of Daleville, Virginia. John Alderson Agency is a 61 year old company. We pride ourselves on our dedication to providing top-quality service and building lasting relationships with our clients. In this role as a Licensed Insurance Customer Service Agent, you will be the face of our company, assisting clients with their insurance inquiries and ensuring their needs are met.

Personal Lines Insurance position. Experienced as a licensed insurance agent in Virginia with provable experience within an Independent Agency.

Salary negotiable based on experience. Professionals urged to apply. If no Independent Agency experience then five years with a Captive Agency will be considered.

Base salary is $45,000 to $60,000 based on experience.

Salary Range: $45000.00 - $60000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Coffee Provided

Casual Friday

Business Dress Casual

Paid Continuing Education

Gym Membership Discount

Main Holidays Off

Base Salary plus Commission Opportunities on Life Insurance

• Client Interaction: Respond to customer inquiries promptly and courteously, assisting with policy-related questions and clarifications.
• Policy Management: Process policy changes, updates, and renewals accurately and efficiently.
• Issue Resolution: Address any concerns or issues raised by customers, striving to resolve them effectively and in a timely manner.
• Documentation: Maintain accurate records of customer interactions and transactions in our database.
• Customer Education: Educate customers on insurance products, coverage options, and policy details to enhance their understanding and satisfaction.

• Licensing: Active Virginia Property & Casualty License required.
• Experience: .
• Communication Skills: Strong verbal and written communication abilities with a focus on clear and concise information delivery.
• Customer Focus: A dedication to providing outstanding customer service and ensuring client satisfaction.
• Attention to Detail: Ability to accurately process and document information with precision.
• Collaborative Spirit: Willingness to work within a team environment and support colleagues as needed.
• Technology Proficiency: Comfort with using computer systems, digital tools, and CRM software.