Insurance Claims Billing/Job File Coor

Primary Responsibilities Monitor job file status Maintain job file WIPs Monitor and ensure client requirements are followed Review and validate initial field documentation Create preliminary estimate Daily job file coordination and communication Maintain internal and external communications Prepare job file reports Complete and review job file documentation for final upload and the audit process Perform job close-out Assist other departments, as needed Manage crew scheduling After-hours on call phone rotation participation Position Requirements 2+ year(s) of administrative or office-related experience Experience with writing estimates, job file processes, and quality assurance a plus Experience in service industry environment a plus Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Polite, confident, and excellent customer service skills, including listening and questioning skills Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated and goal-oriented Ability to multitask Capability to work in a fast-paced, team-oriented office environment Proficiency in Google Workspace Ability to learn new software, including Xactimate® and proprietary software Minimum of HSD/GED preferred Ability to successfully complete a background check subject to applicable law Hours 7:30am-4:30pm M-F, flexible to work overtime when required Job Type: Full-time Compensation: $22.00 - $28.00 per hour . We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.