Job Requirements
Sweetwater, the nation''s #1 online retailer of pro audio equipment and music instruments, is looking for an Institutional Sales Support Specialist to join our growing Sales team. This is a vital supporting role within the Institutional Sales team - one that keeps our Sales Engineers organized, our customers well-served, and our internal workflows running smoothly. No prior product or industry knowledge is necessary.
Job Responsibilities:
- Process quotes, complete bids, and handle purchase orders to support the sales team
- Organize and maintain customer groups and Sales Engineer databases
- Coordinate with the Contract Sales team and serve as an internal liaison across departments
- Provide direct support to customers, including follow-up communication via phone and email
- Research potential clients and maintain accurate existing client records
- Support Sales Engineers by managing workflow priorities and engagement
- Facilitate communication and information-sharing between Sales and Rental teams
- Manage reporting, data entry, and administrative paperwork related to institutional sales
Job Qualifications:
- 2+ years of experience in an administrative, sales support, or customer-facing role
- Proficiency in word processing, Excel, and email
- Strong verbal and written communication skills
- Self-motivated with the ability to work both independently and collaboratively
- Empathetic, people-first mindset with a genuine drive to help others
- High attention to detail and strong organizational skills
Preferred:
- 4+ years of relevant experience
- Familiarity with 4D or other internal sales/CRM systems
- Background in B2B, EDU, or institutional sales environments
- High school diploma or equivalent
Sweetwater "Ideal" Team-Player
- WOWs The Customer - You possess a deep passion and desire for creating amazing customer & colleague experiences
- Gets Things Done - You have a great work ethic and move through tasks with a sense of urgency
- Obsesses over the Details - You are committed to paying attention to the details
- Drives Continuous Improvement - You are always focusing on effective and efficient work and ways to get better
- Develops the Future - You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey
We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!