| Location | Green Bay, WI |
Job Summary:
This role involves the installation, troubleshooting, and repair of internet, video, and phone services for both residential and business customers. The technician will interact directly with customers, ensuring professional and efficient service, while maintaining accurate records of work completed. Key responsibilities include working with equipment like routers, set-top boxes, and internal wiring, as well as addressing service issues, performing site surveys, and assisting with special projects as needed. Strong technical skills, problem-solving abilities, and the capacity to work independently are essential for success in this position.
Responsibilities & Duties:
Positively interact with customers and represent Nsight & Cellcom in a professional manner while assisting customers with their installations and repair needs.
Installation of business and residential internet, video and telephone service
DSL: Digital Subscriber Line, FTTH: Fiber to the home, TDM-POTS and T1.
May also include installation and repair of CBRS (Citizens Broadband Radio Service) to provide internet services
Customer premise equipment: network-interface device, router, set-top box. Ensure current firmware and configurations are on equipment
Perform internal wiring as required.
Timely, accurately and thoroughly complete all required service order, trouble ticket, plant and equipment records
Repair business and residential internet, video and telephone service.
Identify root cause of problem.
Fix issues or escalate if needed to ensure customers services are in working order in a timely manner.
Timely, accurately and thoroughly complete all required service order, trouble ticket, drop/maintenance, plant and equipment records
Responsible for assisting with trouble tickets and outages.
Maintain accurate and complete plant records in a timely manner.
Process all returned equipment
Cleaned, reset and put neatly in inventory
Forms filled out if repairs are needed
May assist with or complete site surveys for projects and wiring quotes as needed.
May assist the Network and Systems team with repair, install and maintaining plant and network equipment as requested
Identify ways to improve or streamline current processes when possible.
Assist the plant operations team with projects and initiative for process improvements and implementation of best practices.
Assist with special project work including but not limited to multi-dwelling unit builds and rewires, subdivision fiber allocation, Site Optimization projects.
Manage assigned processes and projects.
Other duties as assigned
Requirements:
An individual with strong technical skills, a problem-solving mindset, and the ability to work independently while delivering excellent customer service would excel in this role.
To view our competitive benefits, click here!
Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.