Installation Manager

Description

Welcome to ACS, a family-run flooring installation company with over 30 years of commitment to excellence, grounded in the principles of Saying Yes, Owning It, Doing What You Say, and Caring deeply.

We're more than a business; we're a vibrant community based in Passaic, NJ, driven by integrity, accountability, and a passion for creating positive change. Our dedication has been recognized with The Home Depot's Service Provider of the Year award in 2019, 2020, and 2021.

Join us as we continue to build stronger foundations and communities, one installation at a time.

This position is primarily responsible for coordinating HD Pro and Commercial flooring projects from sale through completion. The Installation Manager serves as the central point of communication between Sales Representatives, customers, vendors, installers, and internal teams to ensure projects are organized, materials are ordered, schedules stay on track, and customers receive an exceptional experience.

This role supports project execution by coordinating installation schedules, processing change orders, ordering materials, maintaining project documentation, assisting with quotes, and helping resolve issues quickly and effectively. Success in this role comes from staying organized, communicating proactively, and keeping projects moving forward from start to finish.

About You
(Who we're looking for)

• You are an organized, detail-oriented professional who enjoys managing multiple projects and keeping people informed.
• You thrive in a fast-paced environment, communicate confidently with customers and internal teams, and take pride in delivering exceptional service.
• You enjoy solving problems, coordinating moving parts, and finding ways to improve processes while ensuring every project is completed successfully.

Essential Functions
(What you would be in charge of)

• You will coordinate HD Pro and Commercial flooring projects from order through installation completion.
• You will partner with Sales Representatives, Installation Managers, customers, installers, and vendors to keep projects on schedule and communicate updates.
• You will coordinate installation schedules and assist in resolving scheduling conflicts or changes.
• You will process and track project change orders while ensuring all documentation is accurate and complete.
• You will order flooring materials and supplies while monitoring deliveries, backorders, and purchase orders.
• You will maintain accurate project records, contracts, customer information, and supporting documentation.
• You will serve as a primary point of contact for customer questions and project updates throughout the installation process.
• You will assist with quote preparation, revisions, approvals, and customer follow-up as needed.
• You will proactively identify project issues and collaborate with internal teams to resolve them before they impact customers.
• You will support department initiatives, process improvements, and additional administrative or operational projects as assigned.

Qualifications
(Your experience may be similar to)

• You have experience coordinating projects, operations, customer service, or administrative functions in a fast-paced environment.
• You enjoy working with multiple teams and keeping projects organized from start to finish.
• You value customer service and understand what it means to "Say Yes" to the customer.
• You communicate professionally and confidently with customers, vendors, and internal partners.
• You adapt well to changing priorities and are comfortable managing multiple deadlines.
• You are highly organized, detail-oriented, and enjoy solving problems before they become larger issues.

Requirements
(What we need you to rock in)

• You understand and know what it means when people say "Teamwork makes the dream work."
• You work well with leadership and know when to ask questions or escalate concerns.
• You are comfortable managing multiple priorities while maintaining accuracy and attention to detail.
• You are proficient with Microsoft Office and business software systems.
• You excel at communication, organization, and follow-through.
• You take ownership of your work and consistently do what you say you'll do.

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer Match
• Voluntary Short-Term Disability
• Company Paid Life Insurance and AD&D
• Employee Assistance Program (EAP)