Installation Manager

KitchenSaver® | Custom Kitchen Remodeling & Cabinet Refacing

For more than 25 years, KitchenSaver® has delivered exceptional kitchen remodeling and cabinet refacing solutions for homeowners. We are seeking an experienced and motivated Installation Manager to lead our installation operations, oversee field personnel, and ensure outstanding customer satisfaction throughout our territory.

Position Summary

The Installation Manager is responsible for maintaining, managing, and continuously improving the Production Department, its personnel, and operational processes within an assigned territory. This role plays a critical part in ensuring high-quality installations, efficient scheduling, employee development, and exceptional customer service.

Key Responsibilities,Team Leadership & Development

• Recruit, hire, train, supervise, motivate, and, when necessary, terminate Installation Technicians, Warehouse Technicians, Detail/Service Technicians, and Helpers.
• ,Conduct in-house training for new employees during their first week of employment.Hold weekly installer and staff meetings.
• ,Conduct one-on-one coaching and performance discussions with team members.
• Document employee performance and conduct issues as appropriate.

Scheduling & Operations Management

• Schedule detail measurements and installations.
• Assign daily work to installation personnel.
• Coordinate scheduling needs and changes with the Corporate Scheduling Department.
• Review and approve completed installations, measure runs, and service work prior to submitting daily reports.

Quality Assurance

• Conduct inspections of completed installations to ensure compliance with company standards.
• Complete job inspection reports for all inspected projects.
• Review and approve new job folders and ensure timely submission to the Corporate Production Department.

Customer Service & Problem Resolution

• Monitor and maintain service ratings in accordance with company standards.
• Evaluate installation and customer service issues and recommend appropriate resolutions.
• Ensure issues are resolved promptly and communicate concerns to the Regional Manager.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education, training, and related experience.
• Previous experience managing installation teams, production operations, or construction-related personnel.
• Strong leadership, communication, scheduling, and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Must be at least 21 years of age.

Certifications & Requirements

• Valid driver's license required.
• Lead Renovator Certification preferred or willingness to obtain certification at the next available training class.

Why Join KitchenSaver®?

• Join an industry leader with over 25 years of success.
• Work with a growing and respected home improvement company.
• Lead a skilled team and make a direct impact on customer satisfaction.
• Opportunity for professional growth and career advancement.

Apply today and become part of a team dedicated to quality craftsmanship and exceptional customer service.

KitchenSaver® is an Equal Opportunity Employer (EOE).

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