Installation Engineer

Job Title: Installation Engineer
Location: Cary, NC 27511
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift Timings: 8:00AM-5:00PM

Job Description:

Position Overview:

• The Instrument Installation Specialist is a critical member of our national installation team; this is a field-based, customer-facing role that primarily installs Client Diagnostic equipment at our customer sites.
• Our Specialist represent the "Face of client" to the customer.
• The Instrument Installation Specialist reports to the Customer Service Manager (CSM).
• Vehicle needed but candidate should live near a major airport, as additional travel may be required outside of assigned territory.

Responsibilities:

• Installs Atellica, CI1900, Aptio, Flex Lab X, HT, and automation reconfigurations at install site, by performing Start-up and calibration of systems within a planned project timeline.
• Supports break/fixes during the entire project cycle, communicates, escalates technical issues and delays to keep installation projects on schedule; assures quality; schedule, budget and customer satisfaction during project implementation phases.
• Evaluates site layout and installation quality of our mechanical install vendors, start-up in accordance with factory instructions and specifications; troubleshoot technical problems and repair out of box failures errors; orders missing or damaged parts; provide feedback to vendors, factory, project management and planning.
• Uses the tools provided to document the predefined installation tasks.
• Provide expert level mentoring support to field service organization.

Required Knowledge/Skills, Education, and Experience:

• Technical training or degree, associates or higher; minimum of 2-3 years of experience with Atellica/CI1900 system, Automation, installation, or service
• Basic Understanding of facilities and electrical requirements
• Ability to travel overnight 90% of the time.
• May require weekend work.
• End of the Quarter work requires "All-Hands-On-Deck" attitude to achieve business Goals.
• Expert level troubleshooting skills and capable of evaluating room layout and site Planning.
• Must be able to effectively set up and connect hospital networks to Client remote diagnostics.
• Must be organized, self-sufficient and capable of working with little or no supervision.
• Individual must possess a valid Driver's license in good standing
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills

Knowledge/Skills, Education, and Experience:

• Performs complex equipment installation, investigative tests, and repairs.
• Performs ATP, Calibrations, and Precision on Diagnostic products
• Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and completes documents required of all installations.
• Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution.
• Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements.
• Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
• 2-3 Years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
• A relevant degree which may substitute for a portion of required working experience