Position Summary
The Inside Steel Sales Representative is responsible for managing customer orders and quotations, maintaining accurate order information, and delivering exceptional customer service.
This role serves as a key point of contact between customers, the warehouse, and distribution to ensure timely and accurate order fulfillment.
Core Responsibilities
Customer Service & Relationship Management
- Provide prompt, professional, and solution-oriented service to customers
- Build and maintain strong, long-term customer relationships
- Respond to customer inquiries including pricing, product availability, order status, and issue resolution
Sales & Order Processing
- Prepare and deliver accurate price quotations for standard and non-standard steel products
- Process customer purchase orders in a timely and accurate manner
- Manage order adjustments, cancellations, and changes as needed
- Maintain up-to-date records of all customer interactions and transactions
Coordination & Communication
- Collaborate with warehouse personnel, distributors, and customers to coordinate shipments and deliveries
- Communicate order status updates, delays, and changes to relevant stakeholders
- Ensure alignment between customer requirements and operational capabilities
Order & Data Management
- Retrieve and maintain customer, inventory, and order data within company systems
- Monitor stock availability to support accurate quoting and order fulfillment
- Track and document order activity including scheduling updates, partial shipments, and credit adjustments
- Maintain organized and accurate files for all active order
Qualifications
Education & Experience
- High school diploma required
- Minimum of 3 years of relevant experience or an Associate degree in Business or a related field
Skills & Competencies
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Solid mathematical and problem-solving skills
- Proficiency in Microsoft Office and basic business systems
- Ability to manage multiple priorities and work in a fast-paced environment
- High level of integrity, accountability, and professionalism
- Strong organizational skills and attention to detail