Inside Sales Support I

Position Summary: Responsible for providing exceptional customer service support of our customers, manufacturers, and outside sales people. Works under immediate supervision.

Position Responsibilities:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Check to ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed
• Responsible for all aspects of order entry
• Provides proactive shipping information to customers
• Works to solve customer problems under direction of manager
• Responsible for producing submittals
• Responsible for all aspects of customer service as directed
• Other duties as assigned by manager

Essential Skills:

• Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area.
• Must have problem solving ability
• Must have excellent math skills
• Understanding new information for both current and future problem-solving and decision-making
• Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology
• Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook