Inside Sales Support

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it's our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

This role sits within the Inside Sales function, a dynamic and collaborative team focused on driving revenue growth through exceptional customer engagement and operational excellence. It's a great place to work because the team values innovation, teamwork, and professional development, offering opportunities to learn and grow in a fast-paced environment.

Examples of the work the team does include:

• Managing key customer accounts and ensuring seamless order processing.
• Supporting sales representatives with accurate data and reporting to enable strategic decisions.
• Coordinating cross-functional efforts to deliver outstanding customer experiences.
• Driving process improvements to enhance efficiency and service quality.

About the Role

Role Purpose

The Sales Support Specialist is a key partner in driving revenue growth and operational efficiency within the Inside Sales function. This role goes beyond administrative tasks, serving as a strategic enabler for the sales team by leveraging data insights, optimizing processes, and ensuring exceptional customer experiences. The position requires strong analytical skills, proactive problem-solving, and the ability to influence cross-functional initiatives that improve sales productivity and business outcomes.

Responsibilities

• Provide administrative support to the sales team
• Support the onboarding of new clients by ensuring all documentation and requirements are completed.
• Handle incoming inquiries from customers and route them to the appropriate team member.
• Monitor inventory levels and assist with product availability checks for customer orders.
• Identify opportunities to improve processes and enhance team efficiency.
• Coordinate with Marketing, Finance, and Supply Chain to align sales strategies with business objectives.
• Serve as a subject matter expert on CRM and order management systems.

How I make a difference in this role

By proactively managing data, optimizing processes, and enabling the sales team to focus on revenue-driving activities, the Sales Support Specialist directly contributes to revenue acceleration, customer retention, and operational excellence.

Candidate Requirements

Essential Skills & Experience

• A minimum of 2 years' experience in a sales support or administrative role within a B2B environment.
• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.
• Excellent written and verbal communication skills.
• Detail-oriented with a high level of accuracy in data entry and documentation.
• Ability to work collaboratively within a team and manage multiple stakeholders.
• Problem-solving mindset and ability to adapt in a fast-paced environment.

Desirable Skills & Experience

• Familiarity with systems and order processing workflows.
• Knowledge of sales reporting and analytics tools.
• Understanding of basic sales processes and terminology.
• Ability to identify process improvements and contribute to efficiency initiatives.

Essential Qualifications (Must be evidenced at offer stage)

• High school diploma or equivalent work experience
• Associate's or Bachelor's degree in Business Administration, Sales, or related field (preferred but not mandatory).

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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