As a Post Sales Account Specialist, you'll engage with customers after their purchase, helping them protect the products they've invested in through our industry-leading protection plans. Working in a professional office environment, you'll leverage your sales and relationship-building skills to guide customers toward informed decisions. You'll be the trusted advisor who transforms a "maybe later" into a "glad I did."
What you’ll be doing:
- Proactively connect with customers through phone calls, emails, and text messages.
- Educate customers on the value of our Ironclad, Ironclad+, and Lifeproof Protection Plans.
- Listen, uncover customer needs, and recommend the best coverage options.
- Close sales and process transactions with accuracy and confidence.
- Track performance, manage your pipeline, and turn opportunities into results.
- Partner with store teams and leaders to deliver a seamless customer experience.
- Share insights and customer feedback to help shape future improvements.
What Makes You Successful:
- You're a natural communicator who enjoys talking with people.
- You love helping customers find solutions that make sense for them.
- You're motivated by goals, results, and personal achievement.
- You stay organized and can confidently manage multiple customer conversations.
- You bring positivity, professionalism, and a customer-first mindset to every interaction.
- Sales, retail, customer service, or call center experience
- Appliance industry experience
- Warranty or protection plan sales experience
- CRM or sales system experience
Why You'll Love This Role
- Build meaningful customer relationships
- Earn success by turning opportunities into sales
- Develop valuable sales and consultative communication skills
- Join a collaborative team that celebrates wins and supports growth
- Make a direct impact on customer satisfaction and business results
What We Offer:
- Competitive Compensation ($16 per hour base + 30% of gross profit for commission) - Your earnings are in your hands!
- Supportive team culture. Work with professionals who inspire success.
- Set schedule (Mon-Fri, regular business hours). Work-life balance matters!
- Appliance discounts. Generous employee discounts on appliances and accessories for your home.
- Health, dental, vision, and short-term disability benefits.
- 401k plan with company match.
Ready to Make Every Conversation Count?
If you're driven, customer-focused, and excited by the thrill of helping people while achieving goals, we want to hear from you. Join us and help customers protect what matters most.