Essential Duties and Responsibilities:
- Manage a high volume of inbound/outbound calls in a fast-paced environment; document all call activity and patient/referral interactions in the CRM in real time.
- Generate resupply orders by selling all offered products and meeting or exceeding daily, weekly, and monthly call-volume, sales, and conversion targets.
- Support department marketing and sales goals through creative problem-solving, sound decision-making, and recommendations to leaders.
- Identify and propose programs/initiatives that increase revenue, reduce costs, and/or improve customer and patient satisfaction.
- Obtain and verify patient demographic and insurance information, including eligibility codes and fees, to ensure accurate and timely processing of supply program orders.
- Explain insurance benefits, coverage guidelines, and financial responsibility for non-covered items; collect patient credit card information and potential payments; answer patient questions and suggest alternative equipment when reimbursement limitations apply.
- Prioritize urgent or emergency orders and ensure patient needs are met through accurate, timely order completion.
- Serve as a resource to external customers to resolve patient issues, coordinating with operational teams to ensure optimal patient and referral source outcomes.
- Use team/company communication systems and participate in meetings as requested; diagnose and resolve customer complaints, escalating unresolved issues to the Direct of Inside Sales with complete documentation.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma required; Associate's degree from an accredited college is preferred.
- Proficient computer skills and knowledge of Microsoft Office.
- One (1) year of work-related experience in healthcare, administration, insurance, customer service, or management regardless of industry.
Preferred Knowledge, Skills and Abilities:
- B2B or B2C sales experience is preferred
- Excellent verbal and written communication skills and customer service skills.
- Product knowledge of CPAP equipment and services.
- Self-motivated with a strong drive for sales results.
- Ability to work independently and collaboratively within a team.
- Strong analytical and problem-solving skills with attention to detail.
- Possesses mental alertness and ability to properly handle confidential information.
- Bilingual (English/Spanish) is a plus
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.