Inside Sales Specialist - Off Road Auto Parts
Pompano Beach, FL (On-Site)
$50K - $60K Base, $80K - $100K OTE Plus Benefits
As an Inside Sales Specialist, you will be the first point of contact for customers who are ready to upgrade their vehicles. This is a high-energy, consultative sales role where deep product knowledge meets genuine customer service. You won't just be taking orders, you'll be guiding enthusiasts through one of the most exciting purchases they'll make for their vehicle. Our environment rewards hustle, expertise, and genuine enthusiasm for our products. We set you up for success- Full training provided.
REQUIRED:
1+ years of experience in inside sales, retail sales, or a customer-facing role
Automotive knowledge (trucks, Jeeps, lifts, shocks, wheels/tires, accessories) is required
Strong communication skills - confident on the phone, clear in writing, and sharp under pressure
Ability to learn and retain technical product information quickly
Self-motivated with a results-driven mindset
RESPONSIBILITIES:
What Winning Looks Like:
High conversion rate on inbound leads
Increased average order value through upsells and bundles
Fast response times across all communication channels
Strong product knowledge with confident, accurate answers
Customers feel educated, confident, and ready to buy
Customer Engagement:
Handle inbound inquiries across phone, text, and/or chat in a timely and professional manner
Consult with customers to understand their vehicle, goals, and budget, and guide them toward the right products
Actively encourage customers to complete purchases on the website during each interaction
Technical Expertise:
Answer technical questions related to fitment, performance, and parts compatibility with confidence
Set clear expectations around installation - including DIY vs. shop installs, estimated time, difficulty level, and any required supplemental parts
Stay current on the full product catalog
Sales Performance:
Handle warranty questions and customer objections professionally to build trust and close sales
Identify upsell and bundle opportunities across product categories (e.g., lift kits, wheels and tires, accessories)
Follow up with warm leads who did not convert on first contact, maintaining a persistent but respectful sales cadence
Team Collaboration:
Coordinate with internal teams, including inventory and fitment verification, to resolve customer questions accurately and efficiently
Escalate complex technical or fulfillment issues appropriately and follow through to resolution