Inside Sales Representative (US)

Inside Sales Representative (US)

Treatt USA 4900 Lakeland Commerce Parkway, Lakeland, Florida, 33805

Full Time | Posted 1 days ago

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Job title: Inside Sales Representative

Reporting to: Sales Director - North America

Location: Lakeland, FL

The Opportunity

The Inside Sales Representative plays a key role in driving Treatt North America''s sales growth across the marketplace. You''ll start by getting to know the business inside and out, from our products and their many applications to our customers and the service philosophy that sets Treatt apart. As you build that foundation, you''ll become the go-to contact for service and technical support, helping our new and small accounts succeed.

What it's like to work here

We've been making the world taste better since 1886 and sell over 3000 products in more than 90 countries, but we're only just getting started. We're on an exciting journey and have ambitious plans to become the indispensable partner of choice for the world's leading flavour and fragrance houses, beverage and consumer brands.

On joining Treatt, you'll become one of over 300 international experts, working together to collectively surprise and delight our customers. Nothing is more important to us than the happiness of our people as without them, we'd never succeed.

We think Treatt's a great place to work, but don't just take our word for it:

"Everyone wants your feedback and opinion; it feels like a place of study where nurturing and encouragement are the standard. It is very clear the hard work that goes into providing excellence for customers, but it is also very apparent that managers have the same goals for helping us all to progress." - Anita Olvera, Analytical Chemist

"Treatt offers the opportunity to work with a team of fantastic people on a range of interesting and innovative products" - Magdalena Peake, Flavour & Fragrance Developer

What you'll be doing

• Perform customer service and sales functions for existing and new customers.
• Manage existing business within the assigned customers and develop new growth opportunities
• Provide regular, comprehensive description of sales activity, bi-weekly communication with the Head of Supply Chain Management and Treatt USA support staff (verbal and written report)
• Attend the Quarterly Sales meetings and present sales activity and customer updates to the team.
• Using your findings, prepare research and reports for the Sales Team to support potential product expansion with existing customers and the development of new customer relationships
• Maintain solid relationships with customers' purchasing organizations and interact with customer's R&D by submitting material on a regular basis and following up on sample submissions.
• Maintain timely and accurate data input in the JD Edwards global resource planning system and follow customer orders through JD Edwards to proactively identify any issues and promptly communicate to customer.
• Address customer concerns and inquiries regarding orders, product information, pricing, inventory availability and shipping.
• Complete all necessary documentation, accurately update JDE resource planning system and provide production personnel with all necessary order and shipping information and documentation.
• Liaise with our Regulatory Department to provide customers with requested certifications and documentation such as Kosher certificates, etc.
• Accurately maintain customer files and various forms of documentation.
• Prepare and maintain various internal reports.
• Liaison with various departments including sales, lab and production personnel to ensure the delivery of quality customer service and support
• Act in the best interest of Treatt USA and RC Treatt at all times
• Manage and track sales orders through Salesforce, ensuring accuracy, timely updates, and effective communication between sales, production, and customer service teams.
• All other as assigned.

What we're looking for

• Associates degree or 5 years prior experience in a customer service business to business or Inside sales role required with experience in the ingredients or food industry.
• Current knowledge of ERP systems such as JDE or SAP or Sales Force.
• Strong attention to detail, specifically in the areas of product documentation and labelling
• Ability to use various spreadsheets, word-processing and database computer software
• Strong computer and database navigation and management skills
• Strong customer service, prioritization and time management skills
• Understand of basic chemistry principals (nomenclature) a plus
• Superior relationship building skills
• Skilled communication both written and orally
• May be required to travel on an Ad Hoc basis.

What we'll do for you

Excellent package which includes basic pay, annual bonus potential, 401K with a maximum of 6% employer matching; group health, dental and vision insurances; company paid short-term disability, company paid long-term disability, company paid life insurance; and free stock. We also offer courses around personal development and well-being, including free gym memberships, virtual memberships and weight loss programs.

Polite Notice

We politely request that we are not contacted by any recruitment agencies. We have a preferred supplier list and high volumes of speculative calls from agencies negatively impact upon the efficiency of our business. Please help us to maintain the highest levels of customer service by respecting our wishes.

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