Inside Sales Representative

Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world. Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.

Company Overview:

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future.  Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world. 

 

Our passion?  Simplifying the development of complex electronics… it’s the reason we exist as an organisation.  Our way of life?  Fostering a culture that values individuals as well as community and teamwork. 

 

Join us – and work with a team that believes success is measured by more than the bottom line, where you’ll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together.

Role Overview and Responsibilities:

The Inside Sales Representative is the primary point of communication for our existing customers with involvement from proposal through product development and full rate production.

 

In this role, you'll oversee the execution of order processing and manage customer relationships, while collaborating with internal teams to deliver quality products on time and on budget. 

 

As part of these duties, you'll collaborate directly with customers and internal teams including Business Development, Program Management, Engineering, Operations, Quality and Finance to ensure that requirements are met.

 

This is an onsite role located at our Southborough, MA facility. 

 

We have a comprehensive benefits package including but not limited to: Medical, dental, vision, life, disability, PTO & 401k with company match!

 

• Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.
• Participate in customer on-site visits to meet company policies and regulations.
• Manage booking and revenue forecasts in line with SIOP and Pipeline reviews.
• Interface with various teams to participate in marketing and sales strategy, pricing policy, and sales forecasts.
• Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
• Demonstrate strong problem-solving skills by anticipating customer bottlenecks.
• Keep the CRM platform (Salesforce) current by tracking customer interactions, active quotes and pipeline progress.
• Develop new opportunities outside of Business Development scope of work.
• Collaborate with Business Development, Engineering, Program Mgmt, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs.
• Maintain data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
• Communicate progress/status of accounts to internal and external stakeholders.

Qualifications, Skills and Attributes:

What We Look For: 

 

• Excellent verbal and written communication skills.
• Computer proficiency - Intermediate level in Microsoft Office.
• Commitment to work with a hands-on approach in a team atmosphere.

The following will enhance your application but is not essential to apply: 

 

• A Bachelor’s Degree in a related field (business, finance, etc.).
• Experience with ERP, CRM, and/or order entry systems.

 

 

Salary Range: $52,000 - $80,000 with up to 10% bonus annually

 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.