Inside Sales Representative - Commercial & Industrial Plumbing Supply
This direct-hire Inside Sales Representative will support a well-established plumbing supply operation serving commercial, industrial, and manufacturing customers throughout the Dallas-Fort Worth market. The role owns the order-and-quote process from the sales desk, helping contractors and facility customers get the correct materials, pricing, availability, and follow-through needed to keep projects moving.
The best fit is a career inside-sales professional who already understands plumbing supply distribution and wants to remain in inside sales. This is not an outside-sales training role, and residential-only plumbing experience will not provide the product or customer depth needed.
Location: Dallas, Texas
Schedule: Monday through Friday
Work Setting: Onsite
Role Type: Direct hire
Compensation: $60,000-$90,000 base salary, depending on experience, plus bonus eligibility; no commission plan
Benefits
- 100% employer-paid health insurance for the employee
- Spouse/family health coverage available with an additional $590 employee contribution
- Optional dental and vision coverage available for $52 per month
- 401(k) with the possibility of an annual employer match
- Bonus opportunity in addition to base salary; this role is not commission-based
Responsibilities
- Handle inbound customer needs, prepare quotes, enter orders, process returns, and maintain accurate order documentation.
- Support commercial plumbing contractors, mechanical contractors, industrial facilities, and manufacturing customers with pricing, availability, product selection, and order status.
- Review orders for completeness and catch missing pipe, valves, fittings, fixtures, accessories, or related materials before they affect the job.
- Use Eclipse/Solar or a comparable distribution ERP to manage quotes, sales orders, pricing, inventory availability, customer history, and returns.
- Coordinate with purchasing, warehouse, delivery, and vendor teams to meet project schedules and customer commitments.
- Track backorders, substitutions, lead times, and special-order items, communicating changes before they become customer problems.
- Resolve product, shipment, pricing, and order issues with urgency and clear ownership.
- Build trusted relationships with customers who expect a knowledgeable and responsive sales-desk partner.
- Maintain current knowledge of product lines, manufacturers, applications, and vendor offerings.
Qualifications
- Inside-sales experience with a plumbing supply company, PVF distributor, or closely comparable commercial/industrial supply house.
- Working knowledge of commercial, industrial, or manufacturing plumbing materials and how those products are used in the field.
- Experience preparing quotes and managing orders, returns, availability, backorders, and customer follow-up.
- Ability to identify gaps in a material request and recommend the correct related components.
- Experience with Eclipse/Solar or a comparable distribution ERP.
- Strong customer communication, accuracy, urgency, and follow-through.
- Current residence within DFW and ability to work onsite in Dallas; relocation is not available.
- Genuine interest in building a long-term inside-sales career rather than using the position to move into outside sales.
Preferred Qualifications
- Experience supporting commercial plumbing contractors, mechanical contractors, industrial plants, or manufacturing facilities.
- Familiarity with pipe, valves, fittings, fixtures, water heaters, pumps, supports, specialties, and related commercial plumbing products.
- Experience building multi-line project quotes, sourcing substitutions, and coordinating special-order materials.