LOCATION: Phoenix (4555 E. Elwood Street, Suite #107, Phoenix, AZ 85040)SCHEDULE: Monday through Friday; 7:00 AM to 4:00 PMWe're looking for a qualified Inside Sales Representative to join our team within our Arizona Office.Under the direction of the Inside Sales Manager, the Inside Sales Representative plays a key role in fostering strong relationships with customers, vendors, and retailers. This position involves engaging with customers via phone, in person, and through written communication to provide comprehensive information on games, policies, procedures, and regulations. The incumbent is responsible for handling customer inquiries, resolving issues efficiently, and promoting instant ticket sales through strategic marketing efforts.What You'll DoBuild and maintain strong relationships with Territory Sales Managers and Lottery retailers to support sales growth, customer satisfaction, and long-term partnerships.Drive instant ticket sales through effective merchandising, promotional support, product recommendations, and exceptional customer service.Educate retailers on lottery products, new game launches, promotions, sales programs, and best practices to help maximize sales opportunities.Connect regularly with assigned retailers to understand their needs, maintain appropriate inventory levels, and identify opportunities to improve product mix and placement.Review sales trends and retailer performance to provide informed recommendations that support revenue growth.Accurately process sales orders, inventory adjustments, and retailer information while maintaining up-to-date customer records.Gather and share retailer feedback, market insights, and emerging opportunities with internal teams to support continuous improvement.Support the onboarding and training of new team members by sharing product knowledge, sales processes, customer service expectations, and operational practicesWhat You'll BringHigh school diploma, GED, or an equivalent combination of education and experience.One year of recent call center/customer service experience is preferred.Experience working in a fast-paced, customer-focused environment.Strong verbal and written communication skills with the ability to build effective working relationships with customers and colleagues.Strong problem-solving and analytical skills with the ability to identify issues and recommend solutions.Ability to quickly learn and adapt to new technologies, systems, and processes.Proficiency with Microsoft Word and Excel.Ability to handle confidential and sensitive information with professionalism and discretion.Flexibility to work varying schedules, including overtime during peak periods, holidays, and special promotions, as required.Commitment to following established Health & Safety, Quality, and Security standards and procedures.Ability to meet the physical requirements of the position, including sitting, standing, bending, and stretching for extended periods.Bilingual English and Spanish language skills considered an asset.Who You AreA strong leader with relationship building skills.Experienced in structuring, building, and growing high-performing and engaged teams.High energy, with the ability to successfully own, manage and execute multiple competing priorities.A strategic problem-solver with a willingness to challenge the status quo.Works well under pressure, effectively, and efficiently.What We OfferCompetitive Salary | Competitive Medical, Dental, Vision and Life Insurance Benefits | Employee Assistance Program | Tuition Reimbursement | Generous Paid Time Off | 401k | Profit Sharing | And More! Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws. We thank all candidates that apply, however only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search, Drug Screening, Driving Record, Credit Check and any other applicable pre-employment requirements.Employment is contingent upon a satisfactory response from a Criminal Record Search, Drug Screening, Driving Record, Credit Check and any other applicable pre-employment requirements.