Inside Sales Representative

About Abbott

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides essential information for the treatment and management of diseases and other conditions.

The Opportunity

The position of Inside Sales Executive is within our Cardiometabolic business unit located at Abbott Rapid Diagnostics in our Lake Mary, Florida office.

The Inside Sales Executive (ISE) is responsible for achieving and/or exceeding defined sales goals and business objectives within an assigned geographic Region, Team, and/or campaign.  The ISE communicates and collaborates daily with all members of the assigned team. The ISE’s duties may also involve working with third-parties, such as the company’s distribution partners or GPO representatives. 

What You’ll Work On

• In collaboration with team members, develop and execute on a sales plan that includes the achievement of assigned sales goals

• Outbound calling to current and prospective customers to build sales funnel and close new business-minimum of 20-25 calls per day on average, with 8 meaningful conversations

• Develop and maintain trust-based relationships with assigned accounts

• Regular contact with top customers to ensure satisfaction and address issues

• Utilizing sales skills and training to uncover/develop customer needs and position targeted solutions to meet those needs. Navigating within a complex sales environment with a variety of decision-makers, including hospital administrators, department heads, technical staff, lab managers, point of care coordinators, pathologists, supply chain managers, and other healthcare professionals.

• Adeptness at navigating both the hospital environment as well as physician offices, urgent care centers and the large health systems that are comprised of all these facilities and more.  

• Knowledge and skills to sell effectively across the entire healthcare market. Must be able to navigate decision making, identify and present relevant needs-based solutions, and generate accurate pricing proposals for a wide variety of different customer scenarios. 

• Ability to close business in a direct sales environment as well as through third-party distributors.

• Extensive product knowledge of Cardiometabolic point of care solutions.

• Must be able to navigate customer conversations that can lead in a multitude of different directions to identify the right solution for the customer.

• Perform virtual/online product demonstrations, training, and other educational events

• Account research using available tools (Salesforce.com, Power BI, Definitive, Hospital Compare, etc.)

• Market outreach (customer/distributor surveys, notifications, campaigns, promotions, invitations, events, etc.)

• Manage in-bound customer inquiries

• Schedule on-site meeting and product demonstrations for members of the field sales team as necessary

• Ad hoc assistance to team members, including proposal/quote generation, delivery of promotional materials, customer/distributor follow-up, etc.

• Effectively follow-through and follow-up with customer requests to ensure exceptional service with a high level of urgency and responsiveness to customer requests

• Accurately maintain customer and activity database using Salesforce.com​

Required

• 2 Years of Sales Experience and 4 year College Degree Required

Preferred

• Demonstrated ability to operate independently without frequent supervision or guidance.

• Strong computer skills required including Word, Excel, PowerPoint, and Customer Relationship Management (CRM) tool such as SFDC environment.

• Learning new technical information quickly and thoroughly in a rapidly changing environment.

• Strong business acumen and demonstrated understanding of business management fundamentals, including pricing, profitability, contract management, ROI, etc.

• Understanding of key healthcare drivers and priorities, including how changes in care can impact clinical, operational, and financial outcomes for hospitals and other HCPs.

• Inside or outside sales experience where cold calls were a routine part of the role.

• Analytical & Informing – Strong ability to identify, analyze, develop, and execute a business plan and provide recommendations.  Analyzes both successes and failures for clues to improvement; experiments and will try to find solutions.  Provides timely and correct information to others in order to achieve desired results.

• Interpersonal Savvy & Customer Focus – Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships.  Acts with customers in mind.  Quickly establishes and maintains effective relationships with customers and gains their trust and confidence.  Asks impactful questions and listens actively.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance.

• Financial security through competitive compensation, incentives, and retirement plans.

• Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs.

• Paid time off.

• 401(k) retirement savings with a generous company match.

• The stability of a company with a record of strong financial performance and a history of being actively involved in local communities

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.