Background Investigation, Business Development, Cloud Computing, Communication Skills, Computer Workstations, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Develop and Maintain Customers, Disaster Recovery, Documentation, Environmental Impact, Establish Priorities, Exceeded Sales Goal, Follow Through, Inside Sales, Marketing, Multitasking, Network Administration/Management, Organizational Skills, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Revenue Growth, Sales, Sales Cycle, Sales Management, Sales Pipeline, Sales Prospecting, Service Delivery, Service Level Agreement (SLA), Systems Administration/Management, Team Player, Technical Recruiting, Time Management, Work From Home, Writing Skills
Job Title: Inside Sales Representative
Reports To: Inside Sales Manager
Location: Remote or Onsite — Roseville, CA
Schedule: Monday–Friday, 8:00 AM–5:00 PM PT, with additional hours as needed
JOB SUMMARY
The Inside Sales Representative (ISR) is responsible for growing revenue within an assigned account portfolio and identifying new engagement opportunities with target prospects. ISRs build and maintain strong client relationships, uncover and advance opportunities through the full sales cycle, and serve as a productive member of the Quest Sales Team. All client activity and communications are accurately maintained in Quest's CRM and leads and opportunities are brought forward to management for approval and resource assignment.
ESSENTIAL FUNCTIONS
- Meet and/or exceed individual goals and KPIs for revenue, opportunity awards, and cross-sell of Quest products and services.
- Manage a client pipeline within the Quest CRM, ensuring data is current and complete.
- Drive new revenue through both outbound prospecting and inbound lead follow-up.
- Cultivate long-term client relationships through consistent, personalized outreach and frequent touchpoints.
- Identify and document key account intelligence — including active or upcoming projects, decision-makers, pain points, and expansion opportunities — to inform and strengthen nurture efforts.
- Promote Quest assessments and workshops by creating meaningful client engagements.
- Partner with the Marketing team to support client events and drive seminar attendance as needed.
- Maintain accurate weekly KPI reports and timecards, submitting to the Business Development Manager for approval.
- Perform other duties as assigned.
This is a non-exempt position reporting to the Inside Sales/Business Development Manager.
KNOWLEDGE, SKILLS, AND QUALIFICATIONS
- Strong organizational and prioritization skills with the ability to manage multiple concurrent priorities.
- Demonstrated experience working effectively as part of a remote team (if working remotely).
- Proficiency with CRM platforms; consistent and accurate documentation of calls, emails, and account activity.
- Ability to maximize outreach time and craft personalized, compelling follow-up communications.
- Skilled at identifying decision-makers, navigating gatekeepers, and engaging key stakeholders within prospect organizations.
- Excellent verbal and written communication skills, with strong active listening abilities to uncover client needs and pain points.
- Tenacious follow-through in monitoring and advancing leads through the pipeline.
- Ability to build and sustain strong client relationships while continuously developing new ones.
- Self-motivated, with a commitment to staying current on Quest messaging, offerings, and processes.
Preferred Qualifications
- 2–4 years of experience in business development, account management, or inside sales, with a focus on prospecting and new business development.
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Fast-paced, high-impact environment requiring composure under pressure and the ability to manage multiple concurrent issues.
- Punctuality is essential; deadlines and meetings must be consistently honored.
- Heavy use of phone and email throughout the workday.
- Extended periods of sitting at a workstation.
- Flexibility to work outside standard hours, including evenings, weekends, and holidays, as business needs require.
This description summarizes the typical functions of the role and is not a comprehensive list of all responsibilities, tasks, or duties.
COMPENSATION AND BENEFITS
- Full-time, non-exempt position
- Hourly rate: $28–$30, plus commission and spiff eligibility
DISCLAIMER
All candidates must successfully complete a company background check, which may include a DMV review and pre-employment screening. Quest is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We encourage minorities, women, individuals with disabilities, and veterans to apply.
ABOUT QUEST
Quest is a leader in technology management, offering a comprehensive portfolio of professional, cloud, and managed services. Delivered on-site or through one of more than two dozen secure global service delivery centers, Quest's solutions span cloud, disaster recovery, security, network, server management, and IT staffing. QuestFlex®, Quest's unique and flexible service level agreement model, allows services to be tailored to each client's specific requirements. Learn more at questsys.com.