Under limited supervision, provides support to Outside Sales Reps in meetings with customers and may accompany at customer site visits.
- Responsible for prospecting new customers as well as providing high quality service to current customers. Actively makes phone calls and solicits sales orders.
- Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Typically provides support to customers with larger or more complex requirements.
- Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
- Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications.
- Generates sales quotations requiring a working knowledge of company products, procedures and practices.
- Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.).
- Enters orders into computer system.
- Provides training and assistance to less experiences Inside Sales Representatives.
High School Diploma or General Education Degree (GED) and three (3) years sales experience, preferably industry-related experience; or equivalent combination of education and experience.