Description:
* The Inside Sales Representative will provide a high-level of customer service and support with an established customer base to include Program Management of key strategic accounts, providing exceptional service to maintaining and increasing sales of these accounts
* The Inside Sales Representative will demonstrate a particular focus on program/customer management. * Handle a high volume of customer interaction
* Superior Excel, PowerPoint skills
* High volume of customer quotes price & delivery by phones, fax, or email
* Manage all aspects of order entry, stock management and purchase requirements for key customers
* Daily status and review of Key accounts orders, stocking levels and re-order points
* Assist company AES's LA management in forecasting revenue and GP of accounts
* Determining correct material based on customer requirements
* Obtaining quotes from vendors for material and outside processing
* Sales Order & Purchase order entry
* Assume responsibility of key house accounts
* Coordination with Outside Sales and Management; information & feedback
* Follow-up and communication with customers; status & delivery
* Initiate & follow-up on customer returns and problems (credits & complaints)
* Maintains paper and digital records/files for the respective department; *Periodically visits with customer to establish better business relationship
Skill/Knowledge:
* High school diploma or GED from an accredited institution
* Minimum 2 years of experience in an inside sales and/or customer service environment
* College degree from an accredited institution
* Previous experience working in fast-paced metals, distribution or manufacturing environment
* Knowledge and experience working with SAP desired
* Proficient in Microsoft Office applications, intranet and internet usage