Inside Sales Representative

ABOUT PIEZO TECHNOLOGIES & WILCOXON SENSING TECHNOLOGIES

Piezo Technologies and Wilcoxon Sensing Technologies are sister companies within the Amphenol Sensors family, delivering high-performance sensing and instrumentation solutions to the Medical, Mil-Aero, and Industrial markets. Together, our teams combine deep technical expertise with a collaborative, customer-first culture, backed by the scale and stability of a global organization.

POSITION SUMMARY

This Inside Sales Representative is based at our Frederick, MD facility (Wilcoxon Sensing Technologies) and is responsible for inside sales across our two sites - Indianapolis, IN (Piezo Technologies) and Maryland (Wilcoxon Sensing Technologies) - with a primary focus on Indianapolis. The role also works closely with our Tijuana facility as part of a broader global team, all under one company within the Amphenol organization. This position combines day-to-day sales and order support with strong, proactive customer relationship management.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

Order & Quote Management

• Process customer orders, quotes, and purchase orders accurately and efficiently
• Coordinate with production and shipping to confirm and communicate delivery timelines
• Manage RMAs and other order-related issues through to resolution
• Ensure export compliance and regulatory documentation requirements are met for applicable shipments

Customer Relationship Management

• Serve as a primary point of contact for customer inquiries by phone, email, and web, including rebooking and rescheduling existing orders
• Build and maintain strong, trust-based relationships with customers
• Proactively communicate order status, scheduling changes, and issue resolution
• Support lead generation and quota-driven sales activity in partnership with the Account Manager, who leads strategic account growth

CRM Ownership & Reporting

• Serve as the team's CRM champion, owning system setup, administration, and adoption
• Maintain accurate CRM data to support pipeline and order visibility
• Generate and distribute sales and order reports as needed

Cross-Functional & Team Collaboration

• Partner with production, shipping, and other departments across our Indianapolis and Maryland sites, as well as our Tijuana facility, to keep orders and schedules on track
• Cross-train into Maryland inside sales responsibilities over time, working alongside the team's existing Inside Sales Representatives

Additional Responsibilities

• Possible travel to the Indianapolis, IN facility as needed
• Perform other duties as assigned

QUALIFICATIONS

Experience/Background:

1. 3+ years of experience in inside sales, customer service, or order management, preferably with a company with global operations

2. Experience with CRM systems (Salesforce and/or Zoho) preferred; CRM administration experience a plus given ownership of the CRM system

Skills:

1. Strong organizational skills and attention to detail

2. Excellent written and verbal communication skills

3. Ability to work independently and manage multiple priorities with minimal supervision

4. Proficiency with Microsoft Excel, Word, and Outlook

5. ERP and CRM data entry experience

Education:

1. High school diploma or equivalent

2. Bachelor's degree in Business Administration or related field preferred

ENVIRONMENTAL & PHYSICAL REQUIREMENTS

Office / Sedentary Requirements:

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

ADDITIONAL INFORMATION REGARDING JOB DUTIES AND JOB DESCRIPTIONS

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Wilcoxon Sensing Technologies reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Wilcoxon Sensing Technologies shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.