Inside Sales Representative/ Customer Service

Job Title: Inside Sales Representative
Company: Impactful Home Care
Location: Philadelphia, PA
Employment Type: Full-Time

About Impactful Home Care:

Impactful Home Care is a leader in providing compassionate, high-quality home care services, dedicated to enhancing the lives of our clients. We are expanding our sales team and are looking for a driven and enthusiastic Inside Sales Representative to help connect clients with the care they need. If you have a passion for helping others and a knack for sales, this role is perfect for you!

Job Summary:

As an Inside Sales Representative, you will play a crucial role in

driving the growth of Impactful Home Care by engaging with potential clients, understanding their needs, and matching them with the right care solutions. Your primary goal will be to convert leads into clients through excellent customer service and clear, informative communication. This position offers a competitive salary, commission opportunities, and additional bonuses based on your performance.

Key Responsibilities:

• Respond to inbound inquiries and proactively reach out to potential clients.
• Effectively communicate the benefits of our home care services, addressing questions and concerns.
• Build strong relationships with clients and tailor solutions to meet their unique needs.
• Maintain a high level of product knowledge to confidently discuss service options.
• Manage a robust pipeline consistently following up on leads to ensure a high conversion rate.
• Collaborate with the marketing and client care teams to optimize lead quality and customer experience.
• Record all client interactions and manage sales activity in our CRM.
• Meet or exceed monthly and quarterly sales targets through new client acquisition and retention.

Qualifications:

• Proven experience in inside sales, customer service, or a related field.
• Strong communication and interpersonal skills.
• History of meeting or exceeding sales targets
• Ability to manage time effectively and prioritize tasks.
• Proficiency with CRM systems and Microsoft Office Suite.

Compensation & Benefits:

• Salary Range: $45,000 - $60,000 per year.
• Commissions: Over $10,000 in commission potential based on performance.
• Bonuses for hitting targets and exceeding expectations.
• Health Insurance and Life Insurance coverage.
• Generous Vacation time for work-life balance.

Why Work With Us?

Impactful Home Care is dedicated to making a difference in the lives of our clients and employees. We offer a supportive, team-oriented environment where you can grow professionally while making a real impact. If you’re a self-starter with a passion for sales and helping others, we’d love for you to join our team!

Apply today to start your journey with Impactful Home Care, where your efforts directly contribute to helping people live happier, healthier lives in the comfort of their homes.