Seal & Design is a family-owned company founded and headquartered in Clarence, NY with four divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including: Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.
Seal & Design’s customer focused attitude allows us to exceed customers’ expectations. We are world-class.
To learn more about us visit www.sealanddesign.com and view our recruiting video at https://youtu.be/Bae9usXohso.
Pay: $60K - $70K
RESPONSIBILITIES:
- Act as the primary contact for assigned customer accounts, ensuring responsive communication and a high level of customer service.
- Partner with Account Managers, Strategic Account Managers, the Inside Sales Manager, and Outside Sales team to support account activities, customer requests, special projects, and administrative needs.
- Accurately process sales orders and provide customers with final order confirmations.
- Prepare and present quotes to customers, ensuring accuracy, timeliness, and alignment with customer requirements.
- Manage assigned new business inquiries and coordinate appropriate follow-up.
- Source purchased parts and raw materials to support customer quotes, orders and production requirements.
- Create and maintain purchased part SKUs and related information in the operating system.
- Proactively communicate order changes, delays, and updates to customers and internal teams.
- Receive, document, and coordinate follow-up on customer complaints, including initiation of the RMA process when applicable.
- Share relevant customer, order, and account information with internal departments to support efficient service and issue resolution.
- Maintain accurate customer, order, and account information in internal databases and systems.
- Follow all company safety, security, operational, and procedural requirements.
Requirements
- Bachelor's degree and/or two (2) years related experience in a business-to-business setting
- Proficiency working with business systems and Microsoft Office Suite
- Strong attention to detail and accuracy
- Solid mathematical and analytical skills
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and time management abilities, with the capacity to manage multiple priorities
- Ability to work independently and collaboratively within a team environment
- Adaptable, flexible and able to thrive in a fast-paced, dynamic setting
Physical Requirements:
- Ability to function at a computer workstation sitting or standing for up to 8 hours per day
Benefits
- 401(k) Profit Sharing
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance