Role Summary/Purpose
The Inside Sales Representative will be a critical member of the sales team, having direct and immediate effects on financial performance, growth & customer loyalty. In this role, the individual will make decisions and drive actions to resolve issues preventing on time completion of quotes and orders under their care.
Essential Responsibilities
- Review customer orders, validate, and submit for processing.
- Respond and manage price and lead time quotes. Follow up on quotes and track wins/loses.
- Work together with and provide support for regional sales managers.
- Act as primary internal point of contact for their customers building outstanding relationships.
- Own your customers metrics such as cycle time and on time delivery and the resulting financial performance.
- Coordinate resolution of issues, account receivables, and disputes to the customers satisfaction.
- Collaborate with appropriate team members to determine necessary strategic sales approaches including contract pricing.
- Create and deliver qualified opportunities to other team members, inside and outside sales.
- Handle inbound inquiries and convert into sales through channel partners.
- Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
- Enter new customer data and update changes to existing accounts in CRM database.
- Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
- Attend periodic sales training where applicable.
- Act as a point of contact for customer site visits.
- Ensure smooth running of the sales process.
- Other duties as assigned.
Qualifications/Requirements
- Bachelor's Degree from an accredited university or college / or 2-4 years of inside or outside sales experience
- Knowledge of B2B Quote & Order Management processes
- Microsoft Office experience required (Outlook, Excel, Word etc.)
- Experience working in the utility or municipal water sector a plus
- ERP Experience is strongly preferred (ERP LX, Epicor)
- Experience with CRM (Hubspot, Monday, Infor) a plus
- Ability to work independently and multitask
- Strong interpersonal skills
- Strong verbal and written communication skills for coordinating with team members and customers