Inside Sales Representative

Title: Inside Sales Representative

Location: Baltimore, MD (100% On-Site)

Industry: Commercial Wholesale Distribution / Building Supplies / MRO

Employment Type: Full-Time

Compensation: $50,000 – $60,000 Base Salary + Performance Bonus Structure

ABOUT THE COMPANY

Our client is a well-established, century-old wholesale distributor headquartered in Baltimore, MD. Specializing in building supplies, maintenance equipment, plumbing, electrical, and hardware, the company serves property management firms, multi-family housing communities, and commercial contractors throughout the Mid-Atlantic. Known for exceptional white-glove service and fast local delivery via their private fleet, they are currently investing in modern technology and growing their regional sales operations.

ROLE SUMMARY

The Inside Sales Representative is a core hub for customer order execution, account management, and service excellence. This role manages incoming web and phone orders, supports key account managers, assists walk-in trade customers, and proactively utilizes account analytics to re-engage dormant or declining accounts.

KEY RESPONSIBILITIES

• Order Processing & Systems Entry: Accurately process incoming web orders, customer POs, and counter sales into the company ERP system.
• Order Tracking & Resolution: Coordinate with warehouse, purchasing, and delivery teams to track orders, expedite urgent requests, and resolve discrepancies.
• Proactive Account Re-Engagement: Analyze account activity reports to identify stagnant or inactive accounts and execute outbound outreach (phone/email) to win back business.
• Customer Service & Support: Provide technical product guidance, order confirmations, and pricing updates to key accounts and walk-in contractors.
• Sales Growth: Identify opportunities for cross-selling and upselling complementary products to increase average order size.

CANDIDATE REQUIREMENTS

• 2+ years of inside sales, order processing, trade counter sales, or high-volume customer service experience.
• Background in wholesale distribution, building supplies, hardware, MRO, plumbing, or industrial equipment preferred (retail pro desk experience e.g., Lowe's/Home Depot Pro is acceptable).
• Strong computer literacy and hands-on experience using ERP or order management systems (e.g., SAP, Epicor, Prophet 21) and MS Office.
• High accountability, strong organizational skills, and the ability to multitask across several systems in a fast-paced environment.
• Proactive mindset with a drive to re-engage accounts and contribute ideas to process improvements.

WORKING CONDITIONS & COMPENSATION

• Location: 100% On-Site at Central Baltimore, MD headquarters.
• Hours: Monday – Friday, standard day shift (no travel required).
• Compensation: $50,000 – $60,000 Base Salary (commensurate with experience) + upcoming performance incentive/bonus plan.
• Benefits: Full benefits package details provided during the interview process.