Inside Sales Representative

Category 5

  • Alpharetta, Georgia
  • 23 days ago

    Highlights

    Our Express Employment Professionals Office in Alpharetta, Georgia is a locally owned and operated full-service staffing agency that offers staffing opportunities throughout the Forsyth County area. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

    Numbers & Facts

    LocationAlpharetta, Georgia
    Websitehttps://www.expresspros.com/alpharettaga/

    Description

    Benefits:
    • Health insurance
    • Paid time off
    • Dental insurance
    Benefits/Perks
    • Competitive Compensation
    • Paid Time Off
    • Career Growth Opportunities
    Job Summary
    We are seeking an Inside Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

    Responsibilities 
    • Make outbound high volume of calls and emails 
    • Collect relevant information, and provide solutions
    • Refer to premade scripts for a variety of customer service topics
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Document all customer interactions
    • Meet personal and team quotas
    • Attend trainings to maintain up-to-date skills and knowledge
    Qualifications
    • High school diploma/GED
    • Previous experience as an Inside Sales Representative or in a similar role is preferred 
    • Comfortable using computers and customer management software
    • Excellent phone and verbal communication skills
    • Understanding of active listening techniques
    • Ability to work well under pressure
    • Highly organized with the ability to prioritize projects and manage time effectively
    Compensation: $20.00 - $23.00 per hour




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