Inside Sales Representative

SummaryAs an Inside Sales Representative (ISR), you will be an important part of our sales and customer support team. Your role will include generating sales, building, and maintaining customer relationships. While providing service to customers and our Outside Sales team, and coordinating departments within Shepherd Controls and FCG sister brands.Responsibilities

Generate sales by proactively contacting customers, upselling, following up on quotes and orders, responding to inquiries, and providing solutionsBuild customer relationships by timely following up on inquiries, periodically contacting customers to provide services and support, and by asking how we can help all in a professional mannerBeing a team player by supporting others when out, having collaborative discussions, and helping with technical support and ideasTo have or gain knowledge on all product lines and areas of support by participating in product training, portal training, research, and keeping up to date with new products, specials, and incentive programsTo prepare and process quotes. To understand, track, and provide feedback on wins/losses of quotesTo prepare and process orders. To follow up on order status, delivery dates, order changes, and customer satisfaction.To prepare and follow up on RMAsTo provide customers with invoices upon requestFollow up on quotes, orders, expediting, and RMAs of any team member when requiredCollaborate with vendors and represent the company with professionalismActively participate in company meetings and training coursesCreate, Follow-up, and Modify LeadsProperly record all relevant information into P21, Salesforce, and quote tool.Diligently work to meet individual, team, and company bookings, margins, and revenue goals. Also, to actively participate in incentive programs and product line promotions.Use all required tools, such as but not limited to Salesforce, P21, Quote tool, and Cross Sales toolTo work with other departments within the company for assistance with customer service needs (billing, tracking, engineering, etc.)Adhere to processes and polices of the team and companyWork with outside sales to provide customer support and serviceBe adaptable to new responsibilities assigned by management

Skills and Qualities

Exceptional communication skills, verbal and writtenUnderstanding of the importance of following through with workAble to be a team member and willing to help othersInside sales and/or customer support experienceAble to multitask, keep organized, and work with several platformsAbility to quickly learn product informationSalesforce experience preferredBilingual a plusDetail-oriented with excellent problem-solving skillsExperience and record of meeting or exceeding sales goals