Inside Sales / Customer Service Representative

Job description

Inside Sales / Customer Service Representative

Southern Partners – Winter Springs, FL.

About Us

Southern Partners is a leading manufacturers’ representative agency serving the electric utility market. We provide sales, technical support, and relationship management for industry-leading manufacturers. Our team is built on experience, integrity, and a commitment to delivering value to both our customers and partners.

Position Overview

We are seeking a highly motivated Inside Sales / Customer Service Representative to support our sales team and utility customers. This role is critical in managing day-to-day customer interactions, processing requests, and ensuring timely and accurate communication between customers, manufacturers, and our outside sales team.

This position is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and enjoys building strong customer relationships.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and product requests
• Provide pricing, availability, and lead time information to customers and sales reps
• Coordinate with manufacturers and distributors to obtain quotes and order status updates
• Process orders, track shipments, and ensure timely delivery
• Maintain and update pricing files, and customer records
• Support outside sales reps with quotes, submittals, and follow-ups
• Proactively communicate with customers regarding order status, backorders, and changes
• Assist in resolving customer issues quickly and professionally

Qualifications

• 2+ years of experience in inside sales, customer service, or sales support
• Strong communication and relationship-building skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Bonus: Experience in utilities, electrical distribution, or industrial sales

What We’re Looking For

• A team player with a service-first mindset
• Someone who takes ownership and follows through
• Strong problem-solving skills and sense of urgency
• Ability to communicate clearly with both customers and technical partners

Why Join Southern Partners

• Work with a respected and growing company in the utility industry
• Collaborative, team-oriented environment
• Opportunity to learn the electrical utility and manufacturer rep business
• Competitive compensation and benefits

Southern Partners offers the opportunity to build a career with a company that values relationships, teamwork, and exceptional customer service. We represent respected manufacturers in the utility industry while maintaining the personal, responsive approach of a close-knit organization. Our team is given the opportunity to grow, take ownership of their work, build lasting customer relationships, and make a meaningful contribution to the company’s continued success.