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Inside Sales Coordinator

Rhenus Logistics

  • McDonough, Georgia
  • 30+ days ago

    Highlights

    Working knowledge of international freight forwarding, transportation services, and global supply chain operations; experience with ocean, air, or multimodal freight is considered a strong asset. Proficiency with Microsoft Office, particularly Excel, Outlook, and Word; experience with CRM platforms and transportation management systems (TMS) is highly desirable.

    Numbers & Facts

    LocationMcDonough, Georgia

    Description

    What You Can Expect:

    • Serve as the primary point of contact for customer inquiries, providing timely, professional support and coordinating solutions with internal teams.
    • Prepare and manage customer quotations, pricing proposals, and sales documentation with a high degree of accuracy.
    • Develop competitive freight pricing by collaborating with operations, carriers, and the global network to identify the best transportation solutions.
    • Coordinate with operations teams to verify routing options, transit times, service availability, and shipment requirements.
    • Follow up on quotations and sales opportunities, maintaining regular communication with prospective customers to support business development efforts.
    • Partner with Business Development Managers to identify, qualify, and pursue new business opportunities while supporting the sales pipeline.
    • Collaborate with Rhenus offices and international partners to develop customized logistics solutions that meet customer requirements.
    • Maintain accurate customer records, pricing data, sales activities, and pipeline information within internal systems.
    • Prepare sales reports and analyze performance metrics to support business planning and management reviews.
    • Maintain internal pricing databases, customer contact directories, and sales support documentation.
    • Coordinate customer onboarding activities, including credit documentation, account setup, and welcome communications.
    • Build and maintain strong customer relationships by delivering exceptional service and identifying opportunities to support long-term account growth.
    • Perform other duties and special projects as assigned.

    What You Bring:

    • Bachelor’s degree in business, supply chain management, logistics, or a related field, or an equivalent combination of education and relevant experience.
    • 3+ years of experience in inside sales, sales support, customer service, or commercial operations within the freight forwarding, logistics, transportation, or supply chain industry.
    • Previous experience preparing freight quotations, coordinating customer proposals, or supporting business development activities is strongly preferred.
    • Working knowledge of international freight forwarding, transportation services, and global supply chain operations; experience with ocean, air, or multimodal freight is considered a strong asset.
    • Familiarity with international shipping documentation, Incoterms, and customs processes is considered an asset.
    • Proficiency with Microsoft Office, particularly Excel, Outlook, and Word; experience with CRM platforms and transportation management systems (TMS) is highly desirable.
    • Strong communication and interpersonal skills, with the ability to build relationships and provide exceptional customer service.
    • Highly organized with excellent time management skills and the ability to manage multiple priorities in a fast-paced environment.
    • Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
    • Self-motivated, results-oriented, and proactive, with a strong sense of ownership and initiative.
    • Demonstrated ability to quickly learn new systems, adapt to changing priorities, and work collaboratively within a team environment.
    • Professional written and verbal communication skills in English.

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